Google Customer Service Issues

Archive 188

The following are issues that customers reported to GetHuman about Google customer service, archive #188. It includes a selection of 20 issue(s) reported April 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I hope you're well. I appreciate your assistance. I am trying to import my [redacted] timeline data from Google Timeline to QuickBooks Self-Employed to track my driving mileage accurately. During my first attempt, after selecting 2GB of data, I didn't change browsers and received no information. On my second try, I signed in via an incognito window, selected JSON format and 5GB, but it only downloaded data from [redacted] and [redacted]. For my third attempt, I repeated the steps in incognito mode, chose JSON and 50GB, and it downloaded information from [redacted] to [redacted]. Do you have any suggestions on how I can specifically retrieve the data for [redacted]? Thank you very much. Although QuickBooks provides detailed instructions, unfortunately, I am encountering issues following them accurately.
Reported by GetHuman-bedtimea on Friday, April 9, 2021 5:28 PM
I seem to have lost access to my Google account on Google Chrome. I've tried to recover it, but the phone support informed me that it cannot be done over the phone. I've been trying to restore my account linked to [redacted] for 2 months now. I had not used my Google Chrome settings for a while and now my account is gone. I'm frustrated that I had to pay for a tech support chat that didn't help me recover it. I believe someone might be using my name to access my email. Please contact me via [redacted] to assist me in recovering my account. Your help would be greatly appreciated.
Reported by GetHuman-canadar on Friday, April 9, 2021 6:04 PM
I am experiencing issues with my passwords on multiple accounts and have noticed unfamiliar accounts linked to my phone number. When I request a code to be sent to my phone, it is frequently delayed or not received. Furthermore, the codes I do receive sometimes seem to be related to a potential hack. Often, the codes arrive hours later than expected, causing inconvenience. Additionally, I have encountered situations where the recovery phone number and email appear duplicated on the selection page. This recurring problem is frustrating as it forces me to constantly go through the recovery process. I will provide screenshots via email to further clarify these issues once I receive a response.
Reported by GetHuman5943589 on Saturday, April 10, 2021 2:54 AM
My Gmail account, [redacted], has been hacked for a while. I have been struggling to recover it for months with no success. Furthermore, my Google Authenticator is not syncing with Gmail. The only working recovery option is my phone number ([redacted]). I have set up my work email, [redacted], as a backup, but I accidentally listed my cousin's email, [redacted], which has caused delays in recovery due to her frequent travels. Even when I manage to coordinate with her, I am still prompted for the authenticator or backup codes that the hacker has changed. I urgently need access to this email account for important matters. I am willing to provide any necessary identification or official documentation for assistance. Thank you for your support!
Reported by GetHuman-beebreit on Sunday, April 11, 2021 1:27 AM
There is a hacker, Victor Ojeda Hosford, who is causing significant issues by stealing data, redirecting calls and emails, and interfering with Google services. Despite reaching out to Google for two years, no resolution has been provided. This hacker has caused financial losses and disrupted multiple devices, resulting in difficulty contacting help. Victor Ojeda is also posing as a developer, utilizing various Google apps to continue his malicious activities, even involving another individual named Hali Smith. The situation is further complicated by unresolved matters within law enforcement regarding previous incidents in Liberty County, Florida. This hacker's intrusion extends beyond devices to control additional systems in the home. Assistance is urgently needed, as current efforts to address the situation have been unsuccessful.
Reported by GetHuman5947730 on Sunday, April 11, 2021 4:22 PM
Our 93-year-old family friend recently had her computer hacked after her security program subscriptions expired. As we were cleaning up the computer, her cookies and passwords were deleted, leaving her unable to access her Gmail account due to forgotten login credentials. Despite attempts at account recovery through Google, she is unable to regain access as the recovery information does not match. The computer company that originally set up her device is unresponsive. To assist her in accessing her contact list, we have installed new security software and created a new Gmail account with my contact information for recovery purposes. She is eager to retrieve her contacts and view emails following the breach.
Reported by GetHuman5952545 on Monday, April 12, 2021 8:13 PM
Our 93-year-old family friend had her computer hacked after her security program subscription expired. During the cleanup process, her cookies and passwords were deleted. She is unable to access her Gmail account as she cannot remember her password. The listed account recovery email and password are unfamiliar to her. Despite trying Google's online account recovery system, her information is not recognized. The computer was initially set up by a questionable company that is unresponsive. She simply wants to recover her contact list and view emails since the security breach. I have installed new security software and created a new Gmail account for her with my contact information for recovery. She is eager to retrieve her contacts and email list.
Reported by GetHuman5952545 on Monday, April 12, 2021 8:24 PM
I am having trouble accessing my Google account because I can't recall my password after breaking my phone. I am unable to receive a text verification due to the broken phone, and my recovery email on Yahoo faces the same issue. Although I set up security questions during the initial account creation, Google's frequent password changes have made me forget them as well. I simply want to answer my security questions to gain access and track the delivery status of my Google Pixel phone. It is frustrating that my account is too secure for me to use effectively.
Reported by GetHuman-pjapple on Wednesday, April 14, 2021 4:25 AM
I have a Google Sheets set up for my business with about 10 employees using the service. It has been functional for many years, but recently when I tried to access it, I received a "Your Access Has Expired" message. This has also affected all my employees who rely on it for communication. Given that I created their sheets from my main one, I suspect the issue is linked. This is crucial for our operations, including payroll. Urgent assistance is needed in resolving this matter promptly. Thank you.
Reported by GetHuman5961291 on Wednesday, April 14, 2021 9:05 PM
Hello, I need help recovering my Google email address, [redacted] I no longer have access to the old phone number associated with my account. I tried the Google support options without success. I am willing to provide proof of the files on my Google Drive and other details that might help authenticate my account. My recovery email was [redacted] This email is not only for Google but also for my Dropbox account, which has been vital for storing my pictures and backups since [redacted]. I appreciate any assistance you can provide in reclaiming access to these accounts. Thank you.
Reported by GetHuman-ludwigll on Thursday, April 15, 2021 8:01 PM
My spouse and I share a Gmail account. Following a computer switch, we are unable to view our emails in Thunderbird, our long-standing email client. To authenticate the account for Thunderbird, Google sends a code that typically starts with the letter "G." However, this code is being sent via text message, and since we do not have cell phones, we are unable to access it. In a past similar situation, Google called us at 1-[redacted] to provide the necessary code, but attempting to reach out to this number now only results in a recording mentioning outgoing Google verification before disconnecting. We have not been able to find effective assistance through online resources and are hoping to connect with a live person for support. Please reach out to us at 1-[redacted]. If we are unavailable, kindly leave a message on our answering machine. Alternatively, the code can be emailed to the address from which this message is being sent. Thank you.
Reported by GetHuman5968692 on Friday, April 16, 2021 6:46 PM
When I was 12, I created an email and linked it to a YouTube account where I shared videos with personal details like my face and nearby locations. Dealing with severe anxiety and paranoia, I urgently need to delete the account. Unfortunately, I don't recall the password, and the registered phone number is inaccessible. I lack any alternative verification methods. To verify my identity, I can offer the original videos if I could reach out to Google or YouTube. I have repeatedly reported the videos, hoping they would be removed. Not being able to contact the platforms directly, I am seeking assistance in removing the channel to alleviate my concerns.
Reported by GetHuman5969724 on Friday, April 16, 2021 11:29 PM
I am currently facing a cyber security issue where a hacker keeps reactivating my deleted Gmail accounts using a mirrored image. Despite changing my password multiple times, they continue to access my accounts and have altered my language settings. I've taken various precautions including filing police and identity theft reports and placing alerts with credit institutions and banks. I am using a Samsung A21 device in Kitchener, Ont., but the hacker has blocked me from removing other devices and persistently adds back the problematic Gmail accounts. This situation is causing immense stress, especially as I care for my sick husband. I have changed phones, created numerous email addresses, and switched to Bell as my new server to no avail. The hacker's actions are constant, and I urgently need assistance to regain control of my accounts. Any support to help resolve this matter would be greatly appreciated. Thank you. S. Lambkin
Reported by GetHuman-ewedelit on Monday, April 19, 2021 2:18 AM
I recently had my phone stolen, which has turned into a very miserable day for me. After my phone was stolen, I was shortly rear-ended by another car which ran from the scene of the accident. Shortly after, I went to a flea market to purchase a second-hand phone, which happens to be a Galaxy S9+. Once I got home to set it up, I noticed that it's FRP locked with the additional option of putting in a pin code from the previous owner before they factory reset it. I don't have the option to return it, and I also can't afford to purchase another phone at all. Any help with this matter would be greatly appreciated. I checked the phone on www.imeipro, and it's not stolen nor blacklisted. I'd be more than happy if you could assist me with my troubles. Please, I really need my phone for work. Thank you. - Andrew W. R.
Reported by GetHuman5975486 on Monday, April 19, 2021 3:39 AM
Google Play in partnership with various companies like Walgreens, Walmart, and Apple is accused of exploiting individuals, particularly seniors and those unfamiliar with the internet, through Google Play gift card scams. These companies allegedly sell the gift cards but refuse to honor them, leading to financial losses for unsuspecting victims. The poster is calling for the government to intervene and stop these fraudulent practices targeting innocent people. They express frustration with Google for withholding information on refunds, making it difficult to contact their support center, and accuse the company of being a scam that preys on vulnerable individuals. The poster demands a refund and condemns Google for taking advantage of people for financial gain.
Reported by GetHuman-victornm on Tuesday, April 20, 2021 9:51 AM
Hello, my name is Melinda Cannon, and I am the owner of BMC Toner Solutions. I manage Adwords account no. [redacted]. I recently acquired Discount Ink Jet & Toner business due to the previous owner passing away in February [redacted]. Even though I previously oversaw their Adwords and online presence, I encountered difficulties verifying my business because the address and phone number were still associated with Discount Ink Jet & Toner. I have now closed the listing online, but I urgently need Google to remove the old business name to avoid confusion and improve my company's visibility. I mistakenly added $[redacted] to the wrong account, linked to Discount Ink Jet & Toner ID no. [redacted]. Please contact me at [redacted] to assist with resolving these issues promptly. Thank you for your attention to this matter, as it has been frustrating to deal with for the past two months.
Reported by GetHuman-bmctoner on Wednesday, April 21, 2021 7:14 PM
I am requesting $[redacted] billion to fund my inventions, the LOGICAIR1000 and COMPETENTHIRE buildings, to create global job opportunities. Stephen R. Fleming is urging for better leadership and for the payment of $[redacted] billion to address reparations and human rights violations. The goal is to promote love and eliminate racism worldwide. Contact PNC to settle the payment promptly, allowing for the improvement of communities and access to clean water for neighbors. Your compliance will lead to a more righteous and prosperous future.
Reported by GetHuman5986646 on Wednesday, April 21, 2021 8:24 PM
I recently received an email notification from Google regarding account inactivity possibly leading to permanent closure after June 1. I have been trying to access my important account linked to [redacted], established between 2[redacted] during my time in art school. Originally a Yahoo account, it was later switched to Gmail where all files were automatically transferred. Unfortunately, I've been unable to regain access due to password forgetfulness. I believe speaking with someone could aid in account recovery. This account holds significant work from my late mother, a notable writer in Louisiana. Her literary works are entrusted to the University of Louisiana at Lafayette for archival preservation. While I'm using [redacted], crucial materials are missing. Could a representative please reach out to discuss account retrieval? Your assistance is greatly appreciated. Thank you for your consideration. Best regards, Linda Anne Rabel
Reported by GetHuman5987034 on Wednesday, April 21, 2021 10:13 PM
About a week ago, my phone broke, and unfortunately, I had all my passwords, including my Gmail password, saved on it. The recovery security was set up with an old Gmail account that I can no longer access. When trying the next step to recover my account, Google is unable to send a verification code because it cannot locate the device. Despite trying various password combinations and not being able to answer security questions, I am willing to provide additional information to prove my identity to Google. I can share details like card information, birthday, real name, and other emails associated with Microsoft. I understand the importance of keeping recovery information up to date, but unexpected phone issues make it challenging to anticipate. I value Google's security measures but believe there should be a more accessible verification process either via phone or email. I have cherished memories stored in my account, and I hope Google can assist me in regaining access. You can reach me at [redacted] for further verification processes. Thank you for your attention to this matter.
Reported by GetHuman5987527 on Thursday, April 22, 2021 12:57 AM
I received a notification that is preventing me from using Google basic search. It claims that there is suspicious activity from my computer while searching for "car rental". I am currently working from home and fail to see why this search topic would be flagged as suspicious, necessitating verification. It is concerning that Google redirects me to a paid consultation with an expert via chatbot due to this issue. Because of this frustrating experience, I am considering using alternative search engines for my searches. This situation has been quite disappointing, and I feel that Google's actions are unacceptable.
Reported by GetHuman-dcogul on Thursday, April 22, 2021 8:13 PM

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