My wife and I have a joint gmail account. We recently had a computer change and can ac...

GetHuman5968692's customer service issue with Google from April 2021

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman5968692's own words
My wife and I have a joint gmail account. We recently had a computer change and can access gmail, but we cannot get our gmail to show in Thunderbird, which has been our client provider for years. Authentication from Google to have our email show in Thunderbird requires a number code that begins with G (as in G ....). We get a message saying the number has been sent by text message. We do not have cell phones and so cannot retrieve the code. A few years ago we opened our gmail account and had the same problem. We received a phone call from Google from *-***-***-**** with the code. I tried that number now but the outgoing message recording only says this number is for outgoing Google verification and then disconnects. We cannot find a live person to help and none of the on-line help pages from gmail address our issue. We would very much appreciate reaching a real person who can help. Our number is *-***-***-**** and there is an answering machine in case we are out. Or someone can email the code at the address from which this is sent.

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Google

Customer service issue
Reported by GetHuman5968692
Apr 16th, 2021 - 4 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 20720 others
0 customers following this

Timeline

GetHuman5968692 started working on this issue
Apr 16th 6:46pm
GetHuman5968692 indicated the issue is not fixed yet.
Apr 16th 10:55pm

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