I have had Google Play Music subscription for a very long time ($*.***mo). I was grandf...

GetHuman-ctucny's Refund or Suspicious Charges issue with Google from January 2020

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The issue in GetHuman-ctucny's own words
I have had Google Play Music subscription for a very long time ($*.***mo). I was grandfathered in when YouTube Red and Youtube Music rolled out, which I received as part of my Google Play Music subscription. Everything has been consistent until I recently noticed ads showing up on Youtube. Turns out the card on file expired. Thinking one subscription carries to all of them, I resubscribed to Youtube Music, only to find it was $* more per month, and does not include Youtube. So I went in and updated the payment method for my Google Play Music subscription so I could maintain the access I've had all along. I checked my bank card and even saw both transactionws come in (YTMuisc $*.** and GPMusic $*.**). Today, I am notified my GPMusic has been cancelled. This effectively cancels what I had grandfathered in, which included YTMusic and Youtube Red (now Youtube Premium). All I am asking for is to have my GPMusic reactivated, along with the benefits that were originally included with Youtube, and have my Youtube Music subscription moved over to that. I've already paid for YTM, I'd rather just keep my GPM with its benefits. Removing my GPM account despite me updating the payment method makes it seem like Google is trying to drop my original benefits that were grandfathered in.

GetHuman-ctucny did not yet indicate what Google should do to make this right.

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Refund or Suspicious Charges issue
Reported by GetHuman-ctucny
Jan 27th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 37791 others
0 customers following this
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GetHuman-ctucny started working on this issue
Jan 27th, 2020 12:41pm
GetHuman-ctucny indicated the issue is not fixed yet.
Jan 28th, 2020 7:13am

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