My son put a password on his phone. He forgot what it was so his dad decided to do a fa...

GetHuman-alsites's Recover Account issue with Google from December 2019

Help with my Google issue
First: share to improve GetHuman-alsites's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-alsites may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-alsites's own words
My son put a password on his phone. He forgot what it was so his dad decided to do a factory reset on the phone. Well, when I try adding in his Google email address and password associated with his account, a message pops up saying "Please sign in using one of the owner's accounts for this device. I've tried everything associated with his account, I have tried my account and the same message pops up. I have literally tried everything. His phone is a Samsung A**e. I was hoping there was a way you could help me bypass this message so we can get back into his phone without having to claim it on insurance and get him another phone.

GetHuman-alsites did not yet indicate what Google should do to make this right.

How GetHuman-alsites fixed the problem

We are waiting for GetHuman-alsites to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Google

Recover Account issue
Reported by GetHuman-alsites
Dec 16th, 2019 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 37369 others
0 customers following this

Timeline

GetHuman-alsites started working on this issue
Dec 16th, 2019 4:41pm
GetHuman-alsites indicated the issue is not fixed yet.
Dec 19th, 2019 5:07pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies