My son put a password on his phone. He forgot what it was so his dad decided to do a fa...

GetHuman-alsites's Recover Account issue with Google from December 2019

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-alsites's own words
My son put a password on his phone. He forgot what it was so his dad decided to do a factory reset on the phone. Well, when I try adding in his Google email address and password associated with his account, a message pops up saying "Please sign in using one of the owner's accounts for this device. I've tried everything associated with his account, I have tried my account and the same message pops up. I have literally tried everything. His phone is a Samsung A**e. I was hoping there was a way you could help me bypass this message so we can get back into his phone without having to claim it on insurance and get him another phone.

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Recover Account issue
Reported by GetHuman-alsites
Dec 16th, 2019 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 37369 others
0 customers following this


GetHuman-alsites started working on this issue
Dec 16th, 2019 4:41pm
GetHuman-alsites indicated the issue is not fixed yet.
Dec 19th, 2019 5:07pm

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