Google Customer Service Issues

Archive 135

The following are issues that customers reported to GetHuman about Google customer service, archive #135. It includes a selection of 20 issue(s) reported December 11, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I had set up a Gmail account under [redacted] and linked my social media profiles to it. After deactivating the Gmail account, I continued using my original email. Unfortunately, I forgot to update my social media account with my current email. I now cannot recall my password and am unable to access the Gmail account associated with it. I don't require any data from the old account, just need to regain access to change the password.
Reported by GetHuman-madiganw on Mittwoch, 11. Dezember 2019 17:17
Today, Google Chrome suddenly stopped responding, showing the 'Aw Snap! Something went wrong while displaying the webpage' error message. I have attempted to fix this by reinstalling and clearing the AppData from my folder, but with no success. Currently, adding the command -no-sandbox allows Google Chrome to work, but I am looking for a more permanent solution to this issue.
Reported by GetHuman-bluenic on Mittwoch, 11. Dezember 2019 19:25
Three days ago, I changed my phone, and now I'm having trouble accessing my Gmail account, [redacted], because I can't remember the password. When I tried the "forgot password" option, a message appeared saying someone else might be using my account. My old phone, previously used by my wife, had two accounts synced, including [redacted] I logged out from that account and attempted to get the verification codes sent to my phone number. However, the recovery email linked to the account is no longer in use, so I provided another email to receive the code. Google is saying they can't verify that it's me trying to access the account.
Reported by GetHuman4080275 on Mittwoch, 11. Dezember 2019 20:14
I was recently wrongfully imprisoned for 3 years. Since my release, I've been struggling to recall the password for my original Gmail account, which is integral to my life before my time in prison. I desperately need to regain access as it holds significant importance for me. The email in question is [redacted], and there is another one, [redacted], which is linked to my Facebook account. Reintegrating into society has been challenging, and not being able to access these accounts is making it even more difficult.
Reported by GetHuman-ericvsmi on Mittwoch, 11. Dezember 2019 22:31
Last night, someone accessed my phone, and now I'm trying to recover my Google account to locate my stolen phone. I provided a backup email for verification, but I'm told I have to wait 3 to 5 days for a response. It's frustrating that I can't access the Find My Phone service promptly despite following the correct procedures and using the correct contact information.
Reported by GetHuman-vegasbam on Mittwoch, 11. Dezember 2019 23:11
I recently bought a new Kindle and encountered an issue accessing my email account. I can still access it on my computer, but not on the Kindle. Gmail seems to have created a new email address for me, and I can't recall the password for it. I've been unsuccessful in reaching out to Google for assistance. If this problem is not resolved within the next 24 hours, I will consider switching to a different email provider. This situation is frustrating and unnecessary.
Reported by GetHuman4081130 on Mittwoch, 11. Dezember 2019 23:29
I am having trouble accessing my recovery email after resetting my Google Fi phone due to a hack issue. I have changed the password multiple times, and now I'm locked out. Even though I updated my backup email and phone number, they still show the old information. My Google Fi number is [redacted], and my backup emails are [redacted] or [redacted] Could you assist me with regaining access to my accounts?
Reported by GetHuman-ppulone on Donnerstag, 12. Dezember 2019 00:38
Yesterday, I received two emails from Google informing me about a flight delay. The emails displayed the Tigerair logo, making it seem like they were from Tigerair. This misleading information resulted in me missing my flight, forcing me to pay an extra $[redacted] to rebook for today. I believe Google should reimburse me for this additional cost caused by the confusing emails. I can provide more details if needed, please contact me at [redacted]. I hope Google addresses this issue with a sense of responsibility. - Fivo
Reported by GetHuman-fivo on Donnerstag, 12. Dezember 2019 00:48
I have canceled my subscription on my Google Play account multiple times, yet today my checking account was overdrawn because of it, charging me $35. Also, I keep getting inappropriate suggestions when searching on Google due to a movie I watched three months ago. Can you please fix these issues?
Reported by GetHuman4081687 on Donnerstag, 12. Dezember 2019 01:16
I am seeking assistance to access my Gmail account, [redacted], as it is necessary to retrieve the activation code for my iCloud account. Despite following the steps on the recovery page, which include entering the last password I remember, my date of birth, and the disconnected phone number associated with the email, I have been unable to receive the activation code. I attempted to contact the person linked to the phone number for assistance but was unsuccessful. Moreover, the recovery email linked to the account has been deleted. This email is significant to me and even has a similar number to my current one, which proves its ownership. I urgently need access to my iCloud account, as it contains eight years' worth of photos and voice recordings of my late grandfather. I sincerely appreciate any help in resolving this matter.
Reported by GetHuman4081819 on Donnerstag, 12. Dezember 2019 01:53
I recently received an email about a critical security issue on one of my linked email accounts that I use for photography. I attempted to address the alert but unfortunately, I forgot the password for that particular email. After trying to use the account recovery tool, I encountered an error mentioning that my device isn't recognized by Google, preventing me from recovering my account. Despite receiving a second alert for the same account, I remain unable to access it. Unfortunately, the Google help center doesn't offer assistance for this specific problem, and I am unable to speak with a support representative for further guidance.
Reported by GetHuman4082341 on Donnerstag, 12. Dezember 2019 05:07
After being incarcerated for three and a half years, I attempted to log into my email. Although I remembered my password and the security question answer, I still can't access my account. I provided another email for contact and received a code. Even after entering the code, I couldn't verify my ownership. I am attempting to recover my account to access important pictures on Google Photos and regain entry to other accounts linked to this email address. Thank you.
Reported by GetHuman4082474 on Donnerstag, 12. Dezember 2019 06:13
I represent Nayora (National Assembly of Youth Organizations of the Republic of Azerbaijan), a leading youth institution that unites [redacted] organizations for international integration. Our goal is to coordinate activities, create favorable conditions for self-improvement, and promote the interests of member organizations on national, regional, and international levels. Unfortunately, our domain (nayora.az) has been banned by Facebook and Google due to numerous complaints about fake profiles and inappropriate content. We kindly seek your assistance in resolving this matter. Best regards, Nayora.
Reported by GetHuman-nasgerov on Donnerstag, 12. Dezember 2019 06:32
I have attempted to have a non-consensual image removed from Google Search. The website promptly took down the image, but I am struggling to get it removed from Google Search. I am considering legal action as my next step. [redacted]
Reported by GetHuman-shanejos on Donnerstag, 12. Dezember 2019 07:01
I am currently unable to access my account as I suspect that my password has been altered. Despite attempting the gmail recovery steps, none have proven successful. During the initial account setup, I mistakenly entered my recovery email incorrectly, rendering it unusable. Furthermore, the individual who accessed my account changed the associated phone number, therefore I am unable to utilize that option as well. Even after trying to verify my identity using a different email and verification code, the system indicated it could not verify my ownership. Regaining access to this email account is crucial as it contains vital contacts and I am anticipating important emails.
Reported by GetHuman4083314 on Donnerstag, 12. Dezember 2019 12:12
I left my Gmail account open on someone else's phone by accident during a disagreement. They changed the password and the recovery email. The account is [redacted] This occurred in the summer of [redacted]. After resolving the issue, they shared the new password with me, but when I tried to use it, it claimed the password had been changed, and I have been unable to access the account since.
Reported by GetHuman-joshlien on Donnerstag, 12. Dezember 2019 14:55
Hello, I need assistance with listing my hotel on Airbnb. It is situated in Kosovo, and I reside in Albania. When attempting to input the hotel's location, I receive an error stating it is invalid. After contacting Airbnb's support team, they advised me to reach out to you as they have determined the issue lies with Google Maps. Despite the hotel already being registered on Google Maps, I am unable to proceed. I look forward to your prompt response. Thank you. Sincerely, Aldi D.
Reported by GetHuman-aldiduka on Donnerstag, 12. Dezember 2019 15:14
Yesterday, my email account was hacked, and it started sending out inappropriate content. Google has suspended my GSuite paid email account, and I am unable to access any information related to it. I am struggling to find a phone number to contact Google for assistance. Unfortunately, the main number I found online turned out to be a scam involving ransomware prevention. I mistakenly allowed them to scan my computer, but when I refused to provide any information, they abruptly ended the call. My email address is [redacted]
Reported by GetHuman-rkdesto on Donnerstag, 12. Dezember 2019 16:39
Hello, my Gmail account ([redacted]) has been disabled, and I am unsure why. I pride myself on being responsible as a government employee. This situation has caused me significant issues since I utilize this account for both personal and official purposes. I kindly request the restoration of my account; I am prepared to provide any necessary legal documentation to verify my identity. Prioritizing this matter with Google would be highly appreciated. Restoring my Gmail account is vital for me to carry out my daily tasks. If restoration is not feasible, I request access to my stored data in Gmail and Drive. Your consideration of my plea would be greatly valued. Thank you very much.
Reported by GetHuman-yasiribe on Donnerstag, 12. Dezember 2019 16:43
I'm having trouble joining my husband's Google family group. I recently left my cousin's group and tried to join my husband and children. When I accepted his invitation, it created a new family group under my name. I deleted it but now I can't join my husband's group ([redacted]) because there's a 12-month waiting period to switch groups. I'm so frustrated! Can someone assist me?
Reported by GetHuman-jlhovatt on Donnerstag, 12. Dezember 2019 17:47

Help me with my Google issue

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