I have an email that i've used for years and just recently the password i'm typing in i...

GetHuman-aztriikb's Recover Account issue with Google from November 2019

Help with my Google issue
First: share to improve GetHuman-aztriikb's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-aztriikb may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-aztriikb's own words
I have an email that i've used for years and just recently the password i'm typing in is not working. I would assume that the password slipped my mind because of auto-password being set on all of my devices, but i recently got a new phone and have been having a huge issue changing my password. I went to the recovery page on my home internet which is the IP i always use with this email, did the recovery, confirmed the primary phone number, entered the pin in from my phone, confirmed the secondary phone number, entered in the correct backup email, typed the code in that was sent to that email, and after all of the steps were validated it went to a screen that said Google could not verify the account belongs to me even after i correctly entered everything. At first i thought it was a glitch, but i've done the process a minimum of ** times and i need the email for work purposes, and it's tied to my bank account. I was wondering if there was any way for me to change the password other than the recovery page because that doesn't seem to work. Any advice helps! Thanks! (The email is *****@***.com)

GetHuman-aztriikb did not yet indicate what Google should do to make this right.

How GetHuman-aztriikb fixed the problem

We are waiting for GetHuman-aztriikb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Google

Recover Account issue
Reported by GetHuman-aztriikb
Nov 22nd, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 37286 others
0 customers following this

Timeline

GetHuman-aztriikb started working on this issue
Nov 22nd, 2019 5:27am