Google Customer Service Issues

Archive 95

The following are issues that customers reported to GetHuman about Google customer service, archive #95. It includes a selection of 20 issue(s) reported July 10, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am unable to recover my Gmail account, [redacted] I have not used this account for 4 to 5 years and need help because I use this email for my Flipkart account. However, I always log in using my phone number, [redacted], so I cannot access the email details in my Flipkart account now. I have contacted Flipkart customer service for help with logging in, and they advised me to access my email associated with my forgotten Gmail account. I kindly request instant assistance to log in to my account because without access to my Flipkart email, I cannot log in to my account. There are pending payments on Flipkart.com that I need to address. Thank you for your help with this issue. Best regards, Gaurav J. Phone: [redacted]
Reported by GetHuman-gjaiswal on Wednesday, July 10, 2019 6:49 AM
There is a concerning Google review about Café Alba in Montreal by Wendy Boo that contains false information. The review suggests poor service without details and unfounded accusations of racism towards an Asian community, which is baseless and ironic. Moreover, looking at the photos and other reviews posted by Wendy Boo, they seem to be from Ontario or Florida, not Montreal, indicating they might not have visited the café. It appears this individual is fabricating information to boost their reviewing status dishonestly. Requesting Google Services Problem Solvers to address this issue by removing the misleading review from their platform.
Reported by GetHuman-dandanxi on Wednesday, July 10, 2019 6:34 PM
I am having trouble accessing my email account, Scott scheper [redacted] at gmail.com, after my phone was stolen and my password was changed. Since I cannot recover my account due to these changes, I have created a new account, [redacted] All my recovery information is linked to my stolen phone number, [redacted], and the original Gmail account, which includes my bank details. I have attempted to recover my account multiple times without success. I kindly request assistance in accessing my Google account to reach my bank and other important information until I can obtain a new phone with the same number. My temporary contact number is [redacted], and I would appreciate a prompt call back for support in changing my password and updating the phone number for verification. It is urgent that I regain access to my bank account to address potential fraud concerns following the theft of my wallet and compromise of my Gmail account.
Reported by GetHuman-schepers on Wednesday, July 10, 2019 8:24 PM
My phone is having issues when trying to access Google through mobile data. Recently, I received an alert from Google about canceling within a time frame, which might be causing the problem. Although I can log into my Gmail, I'm unable to download a new virus protector. I reset my Google account password as a troubleshooting step. The phone, a Huwai Android device, freezes and shuts off when accessing websites, with unresponsive touch pads afterward. Even turning it off takes a while to respond. Kogan verified no issues with the prepaid subscription. A technician at Harvey Norman checked the phone and suggested the internet access could be the problem. Need assistance with resolving this issue.
Reported by GetHuman3228637 on Thursday, July 11, 2019 4:44 AM
My name is Anne Taylor, and my website is aussieproducts.com.au. I have been dealing with a hacking issue for 3.5 years involving David Forde. Despite efforts to remove him, I encountered issues when adding a verification code and now cannot access my account. Google sent codes to my phone ending in [redacted] and [redacted]. I need help ensuring Forde no longer has access, as he previously altered my site and email. I am willing to provide a Statutory Declaration to Google, and I suspect he may have access to my Optus account as well. My legitimate contact number for codes is [redacted]. This situation has greatly impacted me, and I am eager to resolve it promptly.
Reported by GetHuman3229521 on Thursday, July 11, 2019 10:53 AM
About a week ago, my digital accounts were hacked. Initially, I believed I located the hacker in my neighborhood, but shortly after, my phone was compromised even more severely. The hacker removed crucial information and made it look like I was the one behind the breaches. Despite using VPN apps and seeking a resolution on my own, the hacker managed to deceptively access my accounts, taking my money through PayPal and violating my privacy. I captured a screenshot of a suspicious individual driving past my house repeatedly and connecting to my device. I am now at a loss for what to do next, as I lack funds for professional assistance. The hacker has pillaged most of my data, leaving me with minimal evidence of my ownership of the accounts. Recently, I regained access to my emails, but the hacker had already downloaded the contents. Additionally, I have noticed an unknown computer or tablet recurrently connecting to my device.
Reported by GetHuman3230897 on Thursday, July 11, 2019 3:34 PM
I am using an Alcatel Onyx with Cricket service and have unfortunately forgotten my lockscreen pattern. I have contacted Cricket Wireless, who advised me to reach out to Google support for assistance since the lockscreen pattern is a Google feature. I have not set up an alternate pin to bypass the pattern. I need access to my data urgently for court purposes, so any help to unlock my phone or reset the pattern would be greatly appreciated. Is it possible to send my phone in for unlocking or to have the pattern removed or reset to one of my previous patterns? Additionally, I am wondering if it's feasible to retrieve a picture of what my new password was set to.
Reported by GetHuman3231782 on Thursday, July 11, 2019 5:52 PM
I need assistance accessing my email accounts as my phone was damaged, and I am unable to remember my password. I have two-step verification set up on both emails, [redacted] and [redacted] Despite answering security questions, I am unable to verify my account. I cannot recall the exact creation dates of the accounts but they are at least six years old. These accounts are crucial to me as they contain my business and personal emails, as well as links to my Financial accounts. I have not received any help after a week of trying to recover my accounts. Any assistance would be greatly appreciated as I am unable to carry out important tasks without access to my emails.
Reported by GetHuman3232259 on Thursday, July 11, 2019 7:04 PM
Hello Google, I am the rightful owner of the Google account [redacted] and the YouTube channel "sweet rain," which was created on April 3, [redacted]. My Google account was disabled at 11:38 PM on June 11, [redacted], after I made some changes to my account information. I confirm that this account belongs to me and was wrongfully locked by Google. My recovery email is [redacted], and my recovery phone number is [redacted]. I assure you that my account is legitimate, and I urge Google to review the situation and restore access to my account promptly. Thank you.
Reported by GetHuman3230977 on Friday, July 12, 2019 1:53 AM
In the past decade, I've been in a civil union with my boyfriend. Recently, my Google accounts have been continuously hacked by him and his friend for the past three years, which escalated to abuse. Despite having evidence on my phone of his actions, including physical abuse and drug use, he managed to delete everything from my device. I am struggling to regain access to my multiple Gmail and Facebook accounts, along with important family photos due to the lack of customer support. Now, he is attempting to remove me from the home where I cared for his deceased mother with HOSPICE. I feel violated as he invades my privacy and manipulates situations. I am desperate for help as he erases any proof of our common law marriage, leaving me vulnerable to eviction and unable to trust my phone anymore. The situation has caused me significant distress and loss, impacting even potential life-changing opportunities like a sweepstakes win. I'm at a loss and unsure how to move forward with this distressing ordeal caused by Google's inadequate support.
Reported by GetHuman-kimmimko on Friday, July 12, 2019 4:32 AM
I previously had multiple Google accounts and recently decided to consolidate them into one. I mistakenly deleted my primary account, thinking it would not affect my autofill details for the account I intended to keep using. Unfortunately, after deleting the account, I lost all autofill information for the account I wanted to use, leaving me unable to remember the exact username and password. This account is associated with my YouTube channel where I have spent a lot of time creating playlists. I have limited specific details about this account, and unfortunately, I did not use accurate personal information during registration. The account name is either AVXY or AV, and I believe the associated email might be [redacted] The account icon features AV or just an A in a bluish-greenish color with several playlists such as Random, Random6, Random5, Psybient, Yes, ScienceArtExpression, and more related to power poles explosions and electrical content. I may have commented on a few videos with this account, but I am struggling to recall the exact details to log in. I appreciate any help as I am frustrated about losing access to my playlists and videos on my YouTube channel.
Reported by GetHuman3234869 on Friday, July 12, 2019 6:44 AM
Hello Google Folks, I wanted to bring to your attention a Ripoff Report regarding Metroline Construction that has been flagged as unauthorized, false, and illegal by attorneys representing ICON West. Please consider removing this article as it is causing unwarranted harm to the business reputation of Metroline Construction Ltd. Your prompt attention to this matter is appreciated. Warm regards, Rick K. Metroline Construction Ltd. Phone: [redacted] | Email: [redacted] Website: www.metrolineconstruction.ca Address: [redacted]-[redacted] W Hastings St. Vancouver, BC, Canada
Reported by GetHuman3236619 on Friday, July 12, 2019 3:19 PM
My name is Dale Carlile. I had an account that was severely hacked and closed some time ago. Unfortunately, the account has since been stolen, with the name changed by the hacker to [redacted] I have been trying to recover it as it is continuously being used for criminal activities. The email address of the compromised account is [redacted], and the current way to contact me is through my email [redacted] The hacker can still be reached at the phone number [redacted]. I have been unsuccessful in recovering the account and would appreciate if it could be returned to me or permanently closed. Thank you for your assistance. Sincerely, Dale Carile
Reported by GetHuman3238914 on Friday, July 12, 2019 9:59 PM
I recently encountered an issue with accessing my Google account, which was registered under the name Myles Glenna V on gmail. I changed carriers and my phone was disconnected, which prevented me from receiving verification codes. Consequently, I also forgot my password and was completely locked out of my account. Despite numerous attempts over months, I have been unsuccessful in regaining access. I attempted to use a secondary email such as Pinterest or Instagram, but the account associated with Glenna Shields 12 at gmail.com faced a similar problem. I suspect this occurred due to using a TextFree app after my phone was stolen a month ago.
Reported by GetHuman-gmilessh on Friday, July 12, 2019 10:27 PM
On Sunday, June 29th, [redacted], while browsing on my iPhone, I came across an ad for a cooler air unit from Happy Shopping. Thinking it would make a great gift for my daughter, I made a purchase. However, within an hour, she informed me she already had one. When I contacted the company, they had already processed my PayPal payment quickly. Despite my request to cancel, they insisted I return the unit for a refund, with me covering the return postage and insurance costs. This goes against seller regulations. Despite numerous emails requesting cancellation, they continue to ignore my pleas. Their claim of processing orders only during weekdays contradicts my Sunday purchase. As a 73-year-old living on a pension, these additional costs are burdensome. Their lack of cooperation and deceptive practices are concerning. I urge others to be cautious when dealing with this company. Regards, Archie Lovatt
Reported by GetHuman3243275 on Saturday, July 13, 2019 9:11 PM
Hello, I'm Ruby Brooks. I'm having trouble with a hacker repeatedly accessing my email accounts. It's affecting my business, Agape Personal Service Care Agency Inc. Google, please stop allowing this hacker to take over my accounts. I've reported this to the police department GBI. I need access to my accounts, but every time it's restored, the hacker takes over again. Could someone reach out to me at [redacted]? This has been going on for too long, and I may need to pursue further action. Please assist me in unblocking my emails. Thank you.
Reported by GetHuman-brooksru on Sunday, July 14, 2019 3:51 PM
Hello Google AdSense team, I noticed that there was a mistake in the country I selected for my YouTube payment checkout. I would like to request a change to Canada. Currently, I live in Guyana, but I will be moving to Canada by the end of the month. Canada will be my new country, and I would like to receive all my payments there. I initially set Guyana as my country when creating the Google AdSense account, and I am unable to cash out the money I have accumulated. I kindly ask for your assistance in changing my account's country to Canada. Thank you for your excellent services. I will ensure not to make the same mistake again in the future. Best regards.
Reported by GetHuman-reveryis on Monday, July 15, 2019 7:57 PM
I have received numerous complaints regarding the directions provided to reach Sunshine Miniature Trees at [redacted] Greenville Avenue, Dallas TX, [redacted]. Our location is not on Holly Hill as your instructions state. Access to our business is through [redacted] Greenville Avenue. Despite bringing up this issue three times with your representatives, it remains unresolved. We urge you to correct this error promptly. Thank you, Richard Sunshine Phone: [redacted] P. S. In 5 weeks, we will mark our 50th anniversary. With the issue rectified, we plan to publicly thank Google in a way that will reach thousands of people.
Reported by GetHuman-sunprod on Tuesday, July 16, 2019 1:49 AM
My 6-year-old granddaughter accidentally made repeated charges on Google Moon Active, unaware that they were resulting in separate fees. Due to her limited reading ability, she unintentionally incurred around 70 charges by repeatedly downloading the same item. The purchases were made on a device leased from US Cellular with my card on file. To prevent future occurrences, I have already cancelled the card she used and would appreciate assistance from Google to rectify these unauthorized charges. I understand the confusion and am eager to resolve this matter promptly. You are welcome to remove any downloads associated with these charges. You can reach me, Elizabeth B., at [redacted]. Thank you for your help in addressing this issue related to Moon Active charges on my LL Bean MasterCard with the account number ending in [redacted].
Reported by GetHuman3254461 on Tuesday, July 16, 2019 4:21 AM
Last week, I changed my password when setting up my new laptop with Google. Unexpectedly, my phone reset, locking me out of my Google account. To worsen things, my hard drive crashed, leaving me only able to access my account via a friend's computer. Despite numerous account recovery attempts, I've only been asked the same security questions. Luckily, I accessed my brother's account as the recovery one. I plead for help as my account holds invaluable data including memories, emails, and personal information. I've tried everything to recover my account with no success. I am deeply distressed and worried as this situation affects my whole family, all of whom have similar account names. Please assist me in recovering my account, as it is crucial to me and my family. Thank you, Jessy6284.
Reported by GetHuman3254851 on Tuesday, July 16, 2019 7:10 AM

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