Downloaded a keylogging virus, computer was remotely accessed controlled and hacked. Ha...

GetHuman2888474's customer service issue with Google from July 2019

Help with my Google issue
The issue in GetHuman2888474's own words
I dont use these apps ... Downloaded a keylogging virus, computer was remotely accessed controlled and hacked. Hacker could make my mouse pointer move and control anything on my pc from his. * disputes with google and they claim Its me. These purchases were for a zynga app and wsop. **** gone in *months
According to my local pc repair expert if someone remotely accesses youre computer he can mask his own ip and use whatever ip he wants including mine. So when google tells me it looks like i made the purchases I guess its because he was showing my ip and location.
I want my money back as this was unauthorized by me and if i hsve to take it to small claims i will, then ill be suing for the original money that was taken, suing for ***** in overdrafts and fees resulting from them failing to provide a refund. Also causing me to fall behind on my house etc.
Ive been with google PayPal etc for ** years
Contacted zynga, denied, contacted google everyday for **weeks, no luck. Now what? Im scared to tell my bank if Google is gonna convince them it was me.
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Google

Nonr
Customer service issue
Reported by GetHuman2888474
Jul 4th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 81069 others
0 customers following this
Items needed
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Account Number
Name of Account Holder
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Email on Account

Timeline

GetHuman2888474 started working on this issue
Jul 4th, 2019 8:03am
GetHuman2888474 indicated the issue is not fixed yet.
Jul 7th, 2019 3:26pm
GetHuman2888474 shared this issue with your circles on Google+
Jul 16th, 2019 8:56pm