A false Google Chrome pop up with a false support number popped up on my lap top and wi...

GetHuman-hersdotk's customer service issue with Google from April 2019

Help with my Google issue
The issue in GetHuman-hersdotk's own words
A false Google Chrome pop up with a false support number popped up on my lap top and will not go away.**Part of the false https address*https:hievelmbukristonetic.pro*en**The scam number they want me to call is:****-***-****. I looked that up at ***.Notes and it is bogus. **Even when I turn off my Lap Top computer and then turn it on again the false message remains. I can't do anything to remove it. And nothing else functions. I have and anti-virus program, but it did not stop this spam.

GetHuman-hersdotk did not yet indicate what Google should do to make this right.

How GetHuman-hersdotk fixed the problem
Since I am not really technical - I'm not exactly sure what I did. I was able to, in a different screen go up to the upper right X and close out that particular window. **So I did not call the scam phone number that I looked up, which was in several Spam*Scam headings as well as in at least one out of country Telemarketing index. **I learned that Google does not have an *** number to call for help. And I did not have to pay for any outside services. **Thank you for following up. I wasn't sure how I got to GetHuman, to tell you that I managed to resolve the issue.
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Google

Customer service issue
Reported by GetHuman-hersdotk
Apr 24th, 2019 - 3 years ago
Fixed
GetHuman-hersdotk shared how to fix
Seen by 4 customers so far
Similar issue to 61457 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman-hersdotk started working on this issue
Apr 24th, 2019 8:09pm
GetHuman-hersdotk confirmed the issue is fixed. Hooray!
Apr 25th, 2019 12:32am