I have lost access to both my gmail account, and my Yahoo Mail account. Unfortunately...
GetHuman-e_seawel's Recover Account issue with Google from March 2019
Help with my Google issue
The issue in GetHuman-e_seawel's own words
I have lost access to both my gmail account, and my Yahoo Mail account. Unfortunately, each is the recovery account for the other. I do not have access to the phone numbers on record for these accounts, either, so no texting for a recovery code can be obtained. What the heck do I do now? I set up an emergency mail account (*****@***.com), but, of course, can't use that for recovery because it's not on record. Please help!
GetHuman-e_seawel did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-e_seawel fixed the problem
I tried all the tips I could find on the web, but nothing worked. Finally, Yahoo, noticing the unusual activity on my account locked it down. Same story with Gmail. I set up a new, temporary mail account for both services for contact with them, then contacted Yahoo, and Gmail through their respective email pages. I described the problem, then waited for a response. Yahoo came back on the new email address (which, of course you can't use as a recovery address because the providers have no record of it), and gave me a list of four content questions relevant to the lost account. I answered as best I could, sent it off, and the next day they sent two more questions. About a day after answering those Yahoo was apparently satisfied I was me, and let me reset the password. What a relief. This is my main email account, so I was very relieved. Then I went to the Gmail account, and even though it was blocked they allowed me to try my last know password. They then allowed me to reset it, using the newly restored Yahoo account which was the recovery account of record. They sent a verification code, I used it to complete the recovery, and now I have both accounts back! New passwords, of course. The entire process took six days, two I wasted trying to fix it myself, and four to wait for responses from Yahoo. It was worth it to restore the accounts, as anyone who has irretrievably lost a mail account must agree. Change your passwords often, and for rice cakes don't use the same password on multiple accounts!
Please help with my Google issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.