Appeared someone may have tried to access my account so Google prompted me to change pa...
GetHuman-rjaubry's customer service issue with Google from March 2019
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Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rjaubry will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rjaubry can let us know if they help or not.
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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-rjaubry's own words
Appeared someone may have tried to access my account so Google prompted me to change password. I did so yesterday but did not write it down and cannot what I selected! trying to access my account today, I selected "Forgot my password" option - *st step was to enter my email - done. *nd step was for Google to send me a message on my phone asking confirming this was me - done. Then Google wants to email a confirmation but for some reason the email they indicate is clearly not my email - they obscure most of the characters but it ends with"@ou...com" but my email is *****@***.com and always has been. Selecting "Try another way" then requires the month and year that I established my Google account. Well I certainly don't know that. No secret questions, no access, no luck - need to access someone that can clear the account so I can enter a new password
GetHuman-rjaubry did not yet indicate what Google should do to make this right.
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