Appeared someone may have tried to access my account so Google prompted me to change pa...

GetHuman-rjaubry's customer service issue with Google from March 2019

15 views | 52911 similar | 0 following
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The issue in GetHuman-rjaubry's own words
Appeared someone may have tried to access my account so Google prompted me to change password. I did so yesterday but did not write it down and cannot what I selected! trying to access my account today, I selected "Forgot my password" option - *st step was to enter my email - done. *nd step was for Google to send me a message on my phone asking confirming this was me - done. Then Google wants to email a confirmation but for some reason the email they indicate is clearly not my email - they obscure most of the characters but it ends with"" but my email is *****@***.com and always has been. Selecting "Try another way" then requires the month and year that I established my Google account. Well I certainly don't know that. No secret questions, no access, no luck - need to access someone that can clear the account so I can enter a new password

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Customer service issue
Reported by GetHuman-rjaubry
Mar 27th, 2019 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 52911 others
0 customers following this


GetHuman-rjaubry started working on this issue
Mar 27th, 2019 1:51pm
GetHuman-rjaubry shared this issue with your circles on Google+
Mar 27th, 2019 2:42pm

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