Appeared someone may have tried to access my account so Google prompted me to change pa...

GetHuman-rjaubry's customer service issue with Google from March 2019

15 views | 52911 similar | 0 following
Help with my Google issue
GetHuman-rjaubry's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rjaubry will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rjaubry can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-rjaubry may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-rjaubry's own words
Appeared someone may have tried to access my account so Google prompted me to change password. I did so yesterday but did not write it down and cannot what I selected! trying to access my account today, I selected "Forgot my password" option - *st step was to enter my email - done. *nd step was for Google to send me a message on my phone asking confirming this was me - done. Then Google wants to email a confirmation but for some reason the email they indicate is clearly not my email - they obscure most of the characters but it ends with"@ou...com" but my email is *****@***.com and always has been. Selecting "Try another way" then requires the month and year that I established my Google account. Well I certainly don't know that. No secret questions, no access, no luck - need to access someone that can clear the account so I can enter a new password

GetHuman-rjaubry did not yet indicate what Google should do to make this right.

How GetHuman-rjaubry fixed the problem

We are waiting for GetHuman-rjaubry to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rjaubry fixes it.
This email address isn't valid

Google

Customer service issue
Reported by GetHuman-rjaubry
Mar 27th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 52911 others
0 customers following this

Timeline

GetHuman-rjaubry started working on this issue
Mar 27th, 2019 1:51pm
GetHuman-rjaubry shared this issue with your circles on Google+
Mar 27th, 2019 2:42pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies