My ex partner took my phone and changed passwords then deleted apps off my phone and th...

GetHuman-shomabow's customer service issue with Google from October 2018

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The issue in GetHuman-shomabow's own words
My ex partner took my phone and changed passwords then deleted apps off my phone and then factory reset my phone he never told me this not till i a few days later I got a tablet n thought I'd set up another email account so that I have a recovery for my original n use my original as a recovery for my new by the time I did it i realised I'd made a mistake n by accident deleted the new account not realising that also its deleted my original. For the past ** days im just going round in circles I've phoned n got no where keep emailing now every time I go on a recovery page I'm no * square one i can't sign in or any thing now i Gave a long list to verify it belongs to me and they just ain't answering everything i do i use that email address I cant get play store and now ive lost apps also my pics on Google. I've told them the emails that would b in ther even offered id with it on. Also ive just turned my telly on and gone on the net to see if i had been on google o there and yes I have cos my account that I've signed out so obviously at some point I added tht account on there just not email. So both my phone's won't let me recover my account . Also wen i wanted * change password with Samsung account verification code goes * my gmail which I cant get on

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Customer service issue
Reported by GetHuman-shomabow
Oct 17th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 11183 others
0 customers following this


GetHuman-shomabow started working on this issue
Oct 17th, 2018 10:29am
GetHuman-shomabow shared this issue with others over email
Oct 17th, 2018 10:29am