My phone got water damaged, so I had to get a new phone. But the problem is that I can...

GetHuman-alexpens's customer service issue with Google from October 2018

5 views | 11068 similar | 1 following
Help with my Google issue
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GetHuman-alexpens's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alexpens will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-alexpens can let us know if they help or not.
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Before contacting them, items GetHuman-alexpens may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-alexpens's own words
My phone got water damaged, so I had to get a new phone. But the problem is that I can’t log into my Apple ID or my gmail. Because the phone number that’s registered is a old Swedish number that doesn’t exist anymore! I have had an Australian number for over *year. And I know my passwords but because it’s not a trusted device it wants an security code. I don’t remember the password to my email that’s supposed to be my backup because I never use that email. And I don’t remember exactly when I created the account. And I can’t get into anything because everything is connected to my gmail and I have all important stuff on my email! I need help to get into my google account! It’s really important!

GetHuman-alexpens did not yet indicate what Google should do to make this right.

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Customer service issue
Reported by GetHuman-alexpens
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 11068 others
1 customer following this


GetHuman-alexpens started working on this issue
Oct 16th, 2018 3:01pm

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