My OLD phone was irreparablly damaged by a virus, so, I proceeded, by purchasing a NEW...

GetHuman-ibrakec's customer service issue with Google from October 2018

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The issue in GetHuman-ibrakec's own words
My OLD phone was irreparablly damaged by a virus, so, I proceeded, by purchasing a NEW phone. *When it was activated, it was ASSIGNED a new, different phone number. *I, then, tried to recover my pictures that were on my old phone, under the gmail username.. ADRESS, or, whatever. *****@***.com.*Upon getting a new phone, I elected to change my gmail ADRESS*username, to *****@***.com.*Since I used the Chrome, "save passwords" feature on my old phone, and only ever HAD to actually remember what my password was, I can't recall what my password WAS. *I have NOT been able to access, MY pictured, from MY old account, many of which were IRREPLACEABLE pictures of family members, and, of beloved pets, that have passed away, "so, NO, I CANT simply take more pictures".*After trying to use your "account recovery HELP" OVER ** TIMES, " yes, I've counted", and then trying to answer all the different security questions, to the best of my ability, I simply get the EXACT SAME MESSAGE in response. *Something about, "they could not verify, this WAS "MY" account. *I have sent more than a half dozen emails, pleading for someone..ANYONE, to PLEASE help me recover MY pictures. *To date, NO ONE, has responded, in ANY, way, shape, or form, regarding this matter. *It "SHOULDNT" be necessary, for a customer, to retain the services of a LAWYER, so they can file a law suit against Google, just to get THEIR personal information, media, pictures, etcetera, BACK. *THIS, is my FINAL ATTEMPT by email, to receive assistance in resolving this matter.*I have been obscenely patient up until now,..I SHOULDNT have to use MY own money, to pay for legal representation, JUST to get back pictures, that ARE, by "LEGAL DEFENITION", MY personal property. *Not to mention, that it would make for VERY bad press, should I make numerous, strongly worded posts on Facebook, Instagram, Twitter, and ANY other social media platform I can find. *I "hope" this matter can be resolved, without having to become.. letigous.*Sincerely.. Troy Charles Simon

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Customer service issue
Reported by GetHuman-ibrakec
Oct 13th, 2018 - 4 years ago
Seen by 8 customers so far
Similar issue to 10700 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account


GetHuman-ibrakec started working on this issue
Oct 13th, 2018 3:21pm
GetHuman-ibrakec indicated the issue is not fixed yet.
Oct 19th, 2018 9:17am

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