Hello my name is Mark and I am writing concerning a account i had opened September **th...

GetHuman-stracmar's customer service issue with Google from October 2018

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The issue in GetHuman-stracmar's own words
Hello my name is Mark and I am writing concerning a account i had opened September **th **** with a company called data management that says they work on behalf of Google for the posting of Adds . I was told that this was a search engine that would be available for a one time fee of ***.** Canadian dollars and that i would receive a code in the mail addressed to *** Doran crescent Red Deer, Alberta T*R *M* , Our address, in * working days , we never received it , I called the number given me the first of October and explained that i had not yet got the card with the code on itI was told to give it some more time, I did. And on October *th **** I talked to a Angie and explained that I had not received the code and I wanted my money back for something I had not received, she said hold on a minute and Ill see if we can do this over the phone with a code, it turned out that we could and did get the code via an Email from Google and she called back we gave Angie the code. Apparently it would take ** hours to go live. I tried the search engine after a couple days and type in the word sprinklers, underground sprinklers , irrigation and etc. All the locale list of contractors names came up but not Strachan's Irrigation. Now this is very frustrating to feel like I have been scammed so i called the number given me at *-***-***-**** and ask for Angie , got a hold of a Paul and he tells me she is on lunch, I say ill call back, at which i did and got to talk to Brenda,Brenda tells me she is on lunch, I say ill call back and I did only to be told after approximately an hour of being told she is on lunch I get to talk to Paul again. Paul tells me that the add is up and running and to give it some time , like up to two months before you could see results. He said he would send me a link via Email and he did. It is an Adware asking me to complete my business listing with a request for a payment schedule billed monthly off of my credit card. Wow wait a minute I WAS TOLD BY ANGIE AND PAUL THIS WAS A ONE TIME FEE AND THAT MY BUSINESS LISTING WOULD ACCESSIBLE BY TYPING IN KEYS WORDS LIKE , SPRINKLER, IRRIGATION, WINTER BLOW OUTS, ETC. I feel again i have been scammed you tell me in writing what has happened here.*I expect a response and will decide on what action I can proceed with at that time.*Yours Truly*Mark Strachan
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Customer service issue
Reported by GetHuman-stracmar
Oct 10th, 2018 - a mon ago
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GetHuman-stracmar started working on this issue
Oct 10th 3:58pm
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Oct 10th 3:59pm