Hello my name is Mark and I am writing concerning a account i had opened September **th...

GetHuman-stracmar's customer service issue with Google from October 2018

12 views
 | 
10388 similar
 | 
0 following
Help with my Google issue
GetHuman-stracmar's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-stracmar will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-stracmar can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-stracmar may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-stracmar's own words
Hello my name is Mark and I am writing concerning a account i had opened September **th **** with a company called data management that says they work on behalf of Google for the posting of Adds . I was told that this was a search engine that would be available for a one time fee of ***.** Canadian dollars and that i would receive a code in the mail addressed to *** Doran crescent Red Deer, Alberta T*R *M* , Our address, in * working days , we never received it , I called the number given me the first of October and explained that i had not yet got the card with the code on itI was told to give it some more time, I did. And on October *th **** I talked to a Angie and explained that I had not received the code and I wanted my money back for something I had not received, she said hold on a minute and Ill see if we can do this over the phone with a code, it turned out that we could and did get the code via an Email from Google and she called back we gave Angie the code. Apparently it would take ** hours to go live. I tried the search engine after a couple days and type in the word sprinklers, underground sprinklers , irrigation and etc. All the locale list of contractors names came up but not Strachan's Irrigation. Now this is very frustrating to feel like I have been scammed so i called the number given me at *-***-***-**** and ask for Angie , got a hold of a Paul and he tells me she is on lunch, I say ill call back, at which i did and got to talk to Brenda,Brenda tells me she is on lunch, I say ill call back and I did only to be told after approximately an hour of being told she is on lunch I get to talk to Paul again. Paul tells me that the add is up and running and to give it some time , like up to two months before you could see results. He said he would send me a link via Email and he did. It is an Adware asking me to complete my business listing with a request for a payment schedule billed monthly off of my credit card. Wow wait a minute I WAS TOLD BY ANGIE AND PAUL THIS WAS A ONE TIME FEE AND THAT MY BUSINESS LISTING WOULD ACCESSIBLE BY TYPING IN KEYS WORDS LIKE , SPRINKLER, IRRIGATION, WINTER BLOW OUTS, ETC. I feel again i have been scammed you tell me in writing what has happened here.*I expect a response and will decide on what action I can proceed with at that time.*Yours Truly*Mark Strachan
GetHuman-stracmar did not yet indicate what Google should do to make this right.
How GetHuman-stracmar fixed the problem
We are waiting for GetHuman-stracmar to fix the problem and share the solution with the rest of us customers.
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-stracmar fixes it.
This email address isn't valid

Google

Customer service issue
Reported by GetHuman-stracmar
Oct 10th, 2018 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 10388 others
0 customers following this
Timeline
GetHuman-stracmar started working on this issue
Oct 10th, 2018 3:58pm
GetHuman-stracmar shared this issue with friends on Facebook
Oct 10th, 2018 3:59pm

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Toll-Free: 888-379-2546
Our service is unaffiliated and thus can compare plans across many providers