To whom it may concern,**Yesterday, I had to trouble shoot my daughter's Google account...

GetHuman-thevalen's customer service issue with Google from September 2018

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The issue in GetHuman-thevalen's own words
To whom it may concern,**Yesterday, I had to trouble shoot my daughter's Google account on her Samsung J* Achieve. A long story short, and frustration I would rather not revisit, here is a brief explanation. I had to purchase three Google Play cards at $** a piece. Unfortunately, the first was a bad card, the second was needed to purchase the first, and the third was needed to re-verify the Google account associated with the problem. Unfortunately, the cluster that was supposed to be resolved was not. I was then transferred to another Google technician that ended up placing me on hold, without notice, for ** minutes. I hung up, factory reset the phone, and wouldn't you know, all of the problems went away. I recommend that you better prepare your technicians, so that they can properly assist customers. This experience was probably the worst experience I have ever had with technical support.**Respectfully,**Royce

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Google

Customer service issue
Reported by GetHuman-thevalen
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 7203 others
0 customers following this

Timeline

GetHuman-thevalen started working on this issue
Sep 14th, 2018 1:34pm