Factory reset my samsung galaxy s* edge by putting my phone case on backwards. The worst part is I didnt have the proper recovery settings in place and now my phone is locked up
GetHuman-anthomar's customer service issue with Google from September 2018
6 views | 6331 similar | 0 following
Help with my Google issue
GetHuman-anthomar's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-anthomar will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-anthomar can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Google has better answers for you: Google Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-anthomar's own words
I tried putting a phone case on and screwed everything up... ... I recently purchased a new samsung galaxy note * from sams club. The phone is a verizon model. My phone number is ***-***-****. During the time of upgrade, I mistakenly put the phone case of my old phone (samsung galaxy s* edge) on backwards. This caused the volume down button and the power button to be pressed simultaneously. Needless to say, the phone started a factory reset. There are * possible e-mails linked to that phone, all of which I can't recover. (Well I recovered, "*****@***.com") But as for anthomart**@gmail and anthonymartin****@gmail I can't recover. Apparently one of the just mentioned two is the primary one the galaxy s* edge. The phone is in working condition, I just upgraded so my son could have the s* edge. We have tried everything imaginable as well as every option offered by google support forums. I don't know if there is anything you can do to help but I can pull up all the documentation from the s* from when it was purchased. All the serial numbers* IMEI* etc should prove the phone belongs to me. I have since made a new gmail account and have made sure I have an alternate email set up to ensure this never happens again. If there is anything I can do, please let me know. I will try and provide you with anything needed to get this phone operable again. Thank you for your time.**Kind Regards,*Anthony M Martin*(***) ***-**********@***.com******@***.com --- My new account
It was a freak accident. It is frustrating because I didn't have the proper recovery settings set up.
Any way to access the s* again would make my week.
* years. I love the services offered. I just made a rookie mistake and now its costing me my s*.
Every suggestion offered on the google support website
I have an issue with Google too
How GetHuman-anthomar fixed the problem
We are waiting for GetHuman-anthomar to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
GetHuman-anthomar indicated the issue is not fixed yet.
Sep 3rd, 2018 3:50am
Paying Too Much for Cable?
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.