Google shows the problem as fixed but it is not. I have yet to hear anything from Google.

GetHuman835850's customer service issue with Google from June 2018

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The issue in GetHuman835850's own words
Purchase a $*.** app. ... Trying to make a simple purchase of a $*.** app in Play Store and I have a valid card on file. After I provide my login credentials, I get the following: "Error. Can't complete the transaction. Please provide more info in this form and try again in a few days. *OK*" The form demands copies of my driver's license and a utility bill...for a $*.** purchase?? How do I access whatever settings so I can see what's wrong?
There error message only says the purchase can't be completed - no explanation about what the error is.
Need to be able to make purchases in the Play Store. Have been able to do with no problems for years up until thex past couple days.
Been using Android and Chrome for years.
Tried Googling it but must not have refined the search terms properly.
I have an issue with Google too
How GetHuman835850 fixed the problem
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Google

Play Store
Customer service issue
Reported by GetHuman835850
Jun 30th, 2018 - a yr ago
I have an issue with Google too
Fixed
Seen by 9 customers so far
Similar issue to 3056 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman835850 started working on this issue
Jun 30th, 2018 4:29am
GetHuman835850 indicated the issue is not fixed yet.
Jun 30th, 2018 10:37am
GetHuman835850 indicated the issue is not fixed yet.
Jun 30th, 2018 10:38am
GetHuman835850 indicated the issue is not fixed yet.
Jun 30th, 2018 10:49am
GetHuman835850 indicated the issue is not fixed yet.
Jun 30th, 2018 10:49am
GetHuman835850 indicated the issue is not fixed yet.
Jul 4th, 2018 8:20am