I was charged ***.oo for a otsimo app my little girl is autistic I downloaded it for he...

GetHuman646360's Refund or Suspicious Charges issue with Google from May 2018

Help with my Google issue
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman646360's own words
I was charged ***.oo for a otsimo app my little girl is autistic I downloaded it for her so that she could learn it but I could not afford the membership right away I thought I had a free trial I cannot be charging this I want it off of my account and I need that refunded I am homeless with my little girl living in an attic I cannot lose any money as I've lost a lot of money with Google already please I don't care about anything else but that *** I need that back in my card please please it's an emergency it's important please please please I don't care about anything else but that *** I need that back in my card please please it's an emergency it's important please please: (
GetHuman646360 did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman646360 fixed the problem
Please please I beg for a refund and I promise and swear to never let her do this again please I was in the hospital for a couple of months due to my own problems and her father let her do what she wanted please please he has walked out on me and my daughter we are currently homeless living in an attic she is autistic I thought it would help her but she does not even want to look at the application please please please help me please help me please can I have my money refunded please
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Google

Refund or Suspicious Charges issue
Reported by GetHuman646360
May 1st, 2018 - a yr ago
I have an issue with Google too
Fixed
GetHuman646360 shared how to fix
Seen by 24 customers so far
Similar issue to 108626 others
0 customers following this
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Timeline
GetHuman646360 started working on this issue
May 1st, 2018 4:38pm
GetHuman646360 confirmed the issue is fixed. Hooray!
May 1st, 2018 4:40pm