Google Play Customer Service Issues

Subject: Technical Issue with Zombie Hunter Game on LG VS880PP Dear Support Team, I am writing to address a recurring issue I have been experiencing with the Zombie Hunter game downloaded from Google Play on my LG VS880PP device. Despite having invested a substantial amount of money in the game for upgrades and purchases, I have encountered persistent challenges. The game has inexplicably uninstalled itself numerous times, causing me to lose all progress and acquisitions. Subsequently, my in-game purchases have not been retained upon reinstallation. Notably, the game has reset my progress to the beginning without any action on my part. For your reference, I have maintained a record of my purchase history on my Google Play account, verifying the transactions made from my IP address. I kindly request a thorough investigation into this matter to restore my lost items and levels, or alternatively, reimburse the funds spent due to this technical malfunction. I seek a resolution to this issue promptly to resume gameplay seamlessly. Thank you for your attention to this matter. Warm regards, Tamrick A Torres

Hello, I'm reaching out for help regarding a recent unauthorized transaction on my account. Yesterday, July 26, [redacted], at 2:30:04 pm in Nigeria, I received a debit alert for 18,[redacted] Naira ($46.15) sent to google*Flo Health. I am unfamiliar with this company and did not authorize this payment. Despite contacting Flo Health, they confirmed I do not have an account with them under the name Laura Dick or the email [redacted] The initial transaction seems pending as of Monday, July 26, [redacted], but I received a second debit alert with bank charges, resulting in 18,[redacted].20 Naira debited with reference [redacted]31. I am seeking assistance in resolving this issue and obtaining the transaction ID. Thank you.

My 8-year-old grandson made in-app purchases totalling SGD299 in a game app without our consent, changing the payment method to charge to the mobile phone bill. We only discovered these charges when we received the phone bill, causing a shock. I contacted the mobile phone provider, who advised me to reach out to Google Play for a refund. Despite several attempts, only one transaction was approved, leaving the others rejected. It's unreasonable for us to bear this hefty cost for purchases made by a child without our knowledge. Any guidance or assistance on how to address this issue would be greatly appreciated.

I recently noticed unauthorized charges totaling nearly $3,[redacted] from my bank account. I have always trusted Google until mid-April when unusual activity started. The Google Play hack in early April affected [redacted] million users, possibly including me. I provided the support team with all requested information promptly, despite some requirements being unexpected. I have been patiently waiting for the 7-12 day investigation period to pass. If the refund is not processed, I will address the privacy concerns and may also request my search history due to potential violations during the investigation.

I have noticed unauthorized purchases made by my children on the Google Play Store. The situation has been ongoing for a few months, causing financial strain as I cannot afford phone bills exceeding £[redacted] to £[redacted] each month. As a widowed parent with six kids and mobility issues preventing me from working, this matter is overwhelming. I have anxiety, making phone calls difficult, hence my reaching out this way. I tried resolving the issue through a £5 service but was unsuccessful and do not wish to repeat the process. I have already taken precautions such as blocking my mobile account and enabling thumbprint recognition to prevent further charges. I urgently require a refund for these purchases to cover essential expenses like food shopping. Your prompt assistance is greatly appreciated.

I have changed my bank account multiple times in the last six months, and the issue seems to persist. Upon reviewing my account, I noticed unauthorized charges beyond Google Play, including attempts to purchase pizza in Brooklyn, NY. As a disabled individual, this situation has been particularly challenging for me. Having had to switch bank accounts numerous times is highly unusual for most people. I urge you to investigate and address this matter promptly. My account number is [redacted].

In February, I signed up for a free week trial of the Taimi - LGBTQI+ Dating, Chat, and Social Network app. I distinctly remember unsubscribing before the deadline. Despite unsubscribing several months ago due to a phone change, I discovered $15.99 was being automatically debited from my account weekly since late February, totaling around $[redacted]. This was unbeknownst to me as I transitioned from an Android to an iPhone and couldn't locate the subscription in my current or prior subscriptions on my new phone. I demand a full reimbursement as the deductions were unauthorized. I used the app only once, unsubscribed, and removed it from my previous device. Realizing the continuous charges recently has prompted me to seek a refund for the funds taken without my consent.

I unwittingly purchased $[redacted] worth of Google Play cards, each valued at $[redacted], only realizing later that I was scammed. Though retrieving the funds seems improbable, I have contacted Bank of America, who promptly canceled and is reissuing my cards. As it is late on Friday and due to Covid-related reduced services, I will have to wait until early Saturday morning (8/14) to make a formal report. In an effort to prevent others from falling victim to such scams, I am sharing the Google Play card numbers provided to the scammer after activation: Google Play Card Numbers: 1. HSFD J6KK U3S8 ZWXA 2. HU71 U3B9 ZUUT ERMH 3. OWH2 PUXY F6P6 POFW 4. ELUJ V7K9 3D2R GRSA 5. CTCA 4JEH 7PU7 2PAV Thank you, Sheldon E. Warren

On June 29, [redacted], and July 29, [redacted], I noticed two unauthorized charges on my debit card, which was used as a credit card. The charges were for Google *Audiomac in Mountain View, CA, totaling $4.99, and were processed under the accounts [redacted] or [redacted] My name is Jacqueline (Jackie) Tate, and my bank is United Credit Union in Mexico, Missouri. Due to these charges, my bank has applied $25.00 overdraft fees each month, causing financial strain. I believe my card was compromised as I only used it months ago for an 8-ball pool game. I have since canceled my card, but I am requesting a refund for the unauthorized charges to rectify the overdraft fees and financial setbacks. I can be reached at [redacted] or #[redacted]. Thank you for addressing this matter promptly.

I usually expect my Google Play account payment to be taken out on the 18th of each month. However, this month in August, the payment was withdrawn a day early, resulting in an overdraft in my bank account. I have been a Google Play customer for over 3 years, and this is the first time the payment was not on the 18th. This situation has led to problems with my bank and my spouse, resulting in $45 in overdraft fees. I believe that because this change in payment date caused the issue, Google should cover the overdraft fees. Please consider reimbursing the $45 or providing a one-time credit for the next five months as compensation. Otherwise, I will have to cancel my subscription and refrain from using any Google services.

I have noticed unauthorized charges on my PayPal account for a word program over several months. As I am visually impaired with 20/[redacted] eyesight, I rely on my husband to help me discover these charges through email notifications. Upon checking my PayPal account, I found these charges which I never authorized as I typically use a different payment method. The financial impact of these unauthorized charges has been significant, especially during these challenging times where many people, including those in California, are facing unemployment since March. I have already stopped any future payments to you, but I need a refund for all the unauthorized charges. I download free games but have never made any purchases through them. Due to these issues, we may need to close that bank account. Please contact me at [redacted] as the provided email is not reliable.

Thank you for providing the Google Pay customer care number at [redacted]. I appreciate your assistance with the service and repair codes for Google Pay. I had a positive experience paying bills through Google Pay during my recent trip to Bangladesh. I look forward to exploring the different service packages and features offered. I also value the presentation aspect and strive to enhance my experience by incorporating vivid IPS backgrounds. Unfortunately, my battery has died, affecting my use of Google Play and Facebook.

I purchased a Google Play card from Walmart and loaded $[redacted] onto it. Upon trying to redeem it, I received an error message stating the code had already been used on a different account. I am the only one who had access to the card, so I am unsure how this could have occurred. I have the receipt and card with me. How can I go about getting a refund for this issue? Is there a way to track where and by whom the card was used? This situation has made me question the security of Google Play cards if someone was able to access the funds so quickly. I am struggling to comprehend how this could have transpired.

Hello, I recently installed the Bitdefender antivirus on my phone. I've been using it on my PC, and my whole family has been using this antivirus with a valid subscription for years. Since it covers smartphones too, I used Bitdefender Central to send an email to my phone to register another device under my subscription. Everything was going smoothly until suddenly Google Play intervened, claiming that I had purchased this antivirus program again. This confused me, so I decided to resolve it by installing Bitdefender Central. However, instead of just installing my program, I ended up with an extra subscription. Can you believe that? I kindly request that you cancel both purchases or subscriptions. I do not want to pay twice for things I already have.

I need to report being scammed by a person claiming to be Steve Smith, manager from Premium IT services, also known as RightFix-Complete IT Support. On 8/31/[redacted], I was instructed to buy Google Play gift cards to refund an overpayment made to me remotely. Feeling suspicious, I complied due to remote access granted to my laptop. The gift cards purchased were: 25.00(5), 50.00(10), and [redacted].00(10). I also bought Walmart gift cards to cover the excess. Can the card numbers be tracked and payments stopped? Thank you.

I recently purchased [redacted] Lone Star season 1 through Google Play, but unfortunately, I noticed that episode 6 is missing from my collection. As a fan of the [redacted] and [redacted] Lone Star Series, it's crucial for me to have all the episodes to enjoy the series properly. I reside in Perth, Australia, so I am reaching out to see if there is a way to resolve this issue. I hope that this can be fixed as I would prefer not to switch to Apple's platform and repurchase my entire library. I appreciate your assistance in addressing this matter promptly. Thank you, Jonathan Romanov-Rurik-Holstein-Gottorp IX

I bought a Google Play Card from a retailer and accidentally scratched off some of the redemption code. I have been in contact with Google Play support via email and provided pictures of the card and proof of purchase. Initially, they mentioned Covid safety measures and advised me to seek help from the retailer. The retailer couldn't assist as Google Play had already been paid. I continued emailing the customer support team and sent more pictures as requested. Now, Google Customer Service has informed me they cannot help with damaged cards. I only need assistance with redeeming the card as the serial number and barcode are intact. I have requested a manager to contact me, but have not received a response. Thank you for your help resolving this issue.

My sister's email was hacked, and I received a fraudulent email requesting I purchase $[redacted] Google Play cards for her niece. Later, the hacker asked for more cards worth $[redacted]. After buying and sending the $[redacted] worth of cards, before sending the $[redacted] cards, I discovered the hack. The two $[redacted] cards remain unused. Can I receive a refund for these unused cards? - Mike V.

My sister's email was hacked. The hacker sent me an email pretending to be her and asked me to buy a $*** Google card for her niece. I bought one and sent the code. Then the hacker asked for two more cards for $***.** each. Before sending those, my sister called to say she was hacked. I still have the two unused cards worth *** dollars each. Can I get a refund for them? Thanks for any help. - Mike Volpe

Dear Sir/Madam, I am reaching out to seek your assistance in resolving an issue with our joint bank account. Recently, my husband and I discovered significant increases in our O2 bills. Upon contacting O2, we were shocked to learn that the additional charges were linked to our 10-year-old daughter's phone bill, totaling between £[redacted]-£[redacted]. O2 identified the billing entity as Google Play Store, citing digital goods as the product in question. Despite our requests for details such as the specific items purchased or their identifiers, O2 indicated that only Google Store holds this information. Notably, O2 disclosed that our daughter allegedly subscribed to a high-cost service with Google Play on December 26, [redacted], when she was only 9 years old. Although she did not use her phone for three weeks in August, the charges continued unabated. While O2 reportedly halted the subscription following discussions with their customer service, seeking a refund necessitates contacting Google Play directly. Having engaged in online conversations with Google Play advisors using our daughter's account created in April [redacted] for educational purposes during lockdown, they indicated that she had bought four films, denying any ongoing subscriptions. However, to pursue a refund for specific goods sold by Google Play, we require the unique identifiers of the products, which O2 fails to provide. Despite extensive searches on our daughter's devices, no evidence of additional accounts or subscriptions surfaced. I acknowledge O2's limitations in acting without your intervention and anticipate your prompt response, which is vital for escalating the matter to the Ombudsman. Your prompt assistance in tracing the goods purchased for our daughter would be greatly appreciated. Regards, Nina Rowland