Google Play Customer Service Issues

I signed up for Truecaller ID to test it out. The terms stated I wouldn't be charged if I canceled before December 14. However, after subscribing and canceling 5 minutes later, the confirmation email indicated the cancellation would only be effective on the 15th, with the first charge scheduled for the 14th. It's currently the 12th, and I've already canceled. I'm concerned about potential charges not aligning with the initial terms of the offer.

Hello, I play Mafia City and I'm facing a major issue with my phone service provider who terminated my internet and phone contract. As a result, I lost access to all my account information including passwords, emails, and phone numbers. Mafia City is requesting a purchase invoice to help me recover my account. Could someone please assist me with this? I urgently need access to my account in order to purchase packs, especially since migration is now available. Thank you. Mafia City - Player Name: YoRHa No2 Type B

I am experiencing the same issue for the second time with a movie I rented. The movie fails to download completely and often stops after a few minutes, showing error code [redacted]. I have tried setting up my TV again and attempted to download using three different WLAN connections to no avail. Despite what Google suggests on their website about internet connection issues, I don't believe that is the problem since I have a fast 500Mbps connection here in Finland. The first rented movie, Harry Potter 1st, worked fine, but I encountered many problems with the 3rd movie, and now the 4th movie won't even begin downloading. It's frustrating that your TECH service is not functioning properly, especially considering that other providers like HBO and Netflix work without any issues. I would appreciate an explanation for this matter. Please contact me at the email associated with my account.

My username for my Google Play Account is [redacted] I'm having trouble accessing it as I no longer have the mobile phone number (+[redacted]2) linked to the account for password recovery. I've tried all options available without success. I need the "ASSA ABLOY/Crawford Service" app to be urgently removed from the store as part of a corporate branding issue by tomorrow. What steps should I take to accomplish this promptly? Best regards, Patrik Nordberg ASSA ABLOY

I am writing regarding claim ID 1[redacted]-[redacted] that was submitted on December 3, [redacted]. Unfortunately, my refund was denied. I want to clarify that I did not intend to make a purchase on Google Play. My brother-in-law requested [redacted] rupees via Google Pay, but I mistakenly clicked on Google Play instead of Google Pay while using quick payment through internet banking for the first time. I did not mean to buy anything, and I am currently facing financial difficulties as it is festival time and I recently had a baby. I kindly ask for a refund of [redacted] rupees to be credited back to my account. I hope you can understand my situation.

Hello Customer Service Team, I purchased three subscriptions through Google Play for a free trial period. After the trials ended, I uninstalled the apps assuming the subscriptions would cancel automatically. However, I have been charged a total of $[redacted]. I have tried unsuccessfully to find ways to request a refund. I am reaching out here for guidance and assistance. It would be helpful to have direct support through a chat session. Thank you, Rafael.

I discovered 21 unauthorized charges on my card from GOOGLE. I promptly informed the bank and GOOGLE about the issue. Despite reporting it and having my card deactivated, a new charge came through. The total amount now stands at $[redacted].79 from GOOGLE. Unfortunately, GOOGLE has rejected my claim, even though I did not make any of these purchases. I am at a loss as to how to proceed with an appeal for this denied claim. To make matters worse, this card was intended for child support, so essentially $[redacted].79 has been taken from a child. It is baffling as no one else has access to or uses this card.

I recently switched to a new Android phone and logged into the Google Play Store with the same account I used on my previous device. However, I'm having trouble finding and redownloading a game I purchased before, "SIMULACRA - FOUND PHONE HORROR MYSTERY." Despite being logged in with the same email, the app is asking me to purchase it again. I last played this game in August on my old phone, and it's puzzling why I can't access it without additional payment on my new device. I just want to download it without any extra charges to enjoy the app once again.

On December 13th, I spent Rs. [redacted] on PUBG Lite in-game purchases. However, the payment history on Google Play did not display the transaction. Upon checking my net banking, I noticed that Rs. [redacted] was indeed deducted from my account. I contacted PUBG support regarding this issue, and they requested a screenshot of the payment receipt from Google Play with the order ID and purchase date. Regrettably, there are no records from December 13th. The reference number is IGAHQRNON4. I kindly request a prompt resolution to this matter and a refund of the deducted amount. Thank you.

I attempted to cancel my I Sharing subscription due to its inaccurate locations and lack of use. I missed the cancellation deadline on December 13th due to personal reasons. I faced technical issues while trying to cancel through Google Play services, resulting in a charge of £65.99. This financial burden is challenging for me as I am currently relying on benefits. I have reached out to the app for assistance but would appreciate your help in obtaining a refund. Thank you.

Hello, I accidentally subscribed to the QR Barcode Scanner yesterday, not realizing there was a 3-day trial followed by automatic charges. I immediately unsubscribed upon receiving the email about the impending charges. I want to ensure the order is canceled and no further transactions occur. Thank you for canceling this for me.

I would like to request a refund for the purchases I made in Clash of Mythos. The developers amended a deal I had purchased from 50 x 3 gems to only 3 gems two weeks later, which goes against their terms of service. I have tried to resolve this with the developer, but they have instead changed their service terms and started banning players who were affected. I have put a lot of money into this game, but due to the fraudulent behavior of the developers and their refusal to address the community's concerns or uphold their sales terms, I am seeking a full refund.

I am experiencing difficulty downloading apps from the Play Store on my S8. Whenever I attempt to download an app like Voxer, it continuously spins without completing the download. Even after cancelling and restarting, the problem persists with various apps. I have checked my S8 settings, but I couldn't find any parental controls or settings that could be causing this issue. As I require these apps for my business, this problem is causing me to miss out on important tasks. Any assistance would be greatly appreciated. Thank you.

I purchased the Kings and Sorcerers e-book bundle (books 1-3) on Google Play but have not received the bundle despite paying for it. I attempted to buy the bundle containing books 1-6 later on, but encountered the same issue. I am currently out 36 euros without receiving my products. After contacting Google Play by phone, they informed me that the payment is pending and assured me a refund in 4-5 business days. They directed me to check my purchases on google.play.com, but the recent transactions are not displaying, only those made prior to this incident. I am seeking clarification on the matter to alleviate my concerns about the lost funds. Will Google Play refund the money for the purchases they seemingly cannot see, or is there a resolution for this situation?

I am having trouble canceling my Pandora subscription. I went to play.google.com/store/account/subscriptions and found my Pandora subscription, but I can't locate the 'Cancel Subscription' button. I have tried looking for it on both Google Play, Samsung TV, and the Pandora website, but I can't find any option to cancel or stop the auto-renewal. It seems like there is no way to cancel the subscription despite trying all available options. If you are buying for a business, it works fine.

Dear Sir, I came across an advertisement on OLX for a Maruti van with registration number WB74 R1666 in the Bagdogra Airport area on November 23, [redacted]. The seller, who identified himself as Manoj Kumar K.M from the Indian Army, provided me with his canteen card as proof and shared his phone number [redacted]. We agreed on a price of 60,[redacted] for the vehicle. To facilitate the transaction, he instructed me to deposit 6,[redacted] into a Google Pay account belonging to Aakash Chopra at [redacted] for sending the parcel through the Indian Army Transport Parcel Department, with an expected arrival date of 26/11/[redacted]. Subsequently, I was requested to make additional payments: 15,[redacted] for GPS to Aakash Chopra at [redacted], and 25,[redacted] for security to Manoj Kumar K.M via Google Pay. After paying the full amount, I was asked for another 18,[redacted] which I did not pay. Despite assurances of a refund and the parcel being returned to the Bagdogra Airport Transport Office, I have not received the refund yet, and attempts to contact them have been unsuccessful. I urge prompt investigation into this fraudulent activity involving individuals posing as members of the Indian Army. Thank you.

I am facing a problem with the game BoardKings developed by Jelly Button. For the past two months, I have encountered significant issues with the game despite investing over $[redacted]. Initially, there were problems with not receiving full features from purchased packs, leading to the current situation where I can no longer access the game properly. Despite multiple attempts to resolve the issue by clearing caches and reinstalling the game, the error persists, preventing me from playing. I have reached out to Jelly Button and BoardKings through various channels, but only received automated responses, exacerbating my frustration. The recurring issue of not receiving the benefits promised after purchasing packs has affected not only me but several other players as well. Given my medical condition and inability to work, I am advocating for those who lack the means to address these concerns themselves. I implore for assistance in rectifying the game glitches, restoring my board, and obtaining a refund for the unresolved issues. Your help in addressing this matter is sincerely appreciated.

Dear Sir or Madam, Some time ago, I purchased a subscription for the game Tacticool - 5v5-Shooter which I now wish to cancel. Unfortunately, my mobile phone was stolen, and my email address, either [redacted] or [redacted], has been blocked. My name is Antonio Buondonno, born on October 2nd, residing in Mainz. I have contacted Tacticool for assistance, but they directed me to Google Play customer support, which I cannot access due to my stolen phone and blocked email. Please cancel my subscription and provide confirmation. Thank you. Best regards, Antonio Buondonno

Subject: Help Needed with Cancelling Tacticool Subscription Hello, I am encountering issues cancelling my Tacticool subscription. I had previously purchased a subscription for the game, but due to my mobile phone being stolen and my email address being blocked, I am unable to access my account to stop the subscription. My email addresses were [redacted] or [redacted] My name is Antonio Buondonno and I reside in Mainz. I kindly request assistance in stopping my subscription and would appreciate a confirmation upon completion. Thank you, A. Buondonno

I was playing Trendsetter on Whaleapp. I have tried to contact support multiple times with no response. I intended to purchase a $2.99 coin package, but the transaction ended up being $92. I usually only spend larger amounts on Slotomania, not Trendsetter. I urgently need the money back for my rent and kids. I haven't played the game since the accidental $92 purchase. I am certain I selected the $2.99 option, so I am confused why it charged me $92 AUD. I am struggling to get assistance from the game's support team. Your help resolving this issue would be greatly appreciated.