When I go into my Google Play, a picture and name and email comes up that is NOT me. Th...

GetHuman2880691's customer service issue with Google Play from May 2019

Help with my Google Play issue
The issue in GetHuman2880691's own words
When I go into my Google Play, a picture and name and email comes up that is NOT me. This person's name is "Em J" and his email address is "*****@***.com". It doesn't recognize my email or phone number. Am using Amazon Fire *" tablet *th generation and am the original owner. Also weird, I called the Google play * ***-***-**** and was transferred to Amazon for a total of ** min call. Amazon said there are no issues on their end re hacking any accounts
GetHuman2880691 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman2880691 fixed the problem
Turns out was someone I know
Please help with my Google Play issue
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Google Play

Customer service issue
Reported by GetHuman2880691
May 7th, 2019 - 2 mons ago
I have an issue with Google Play too
Fixed
Seen by 3 customers so far
Similar issue to 40841 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman2880691 started working on this issue
May 7th 4:58pm
GetHuman2880691 confirmed the issue is fixed. Hooray!
May 9th 5:43pm