An App called Love Nikki approximately three days ago robbed my girlfriend of about...

GetHuman-shadicsp's customer service issue with Google Play from March 2019

Help with my Google Play issue
The issue in GetHuman-shadicsp's own words
An App called Love Nikki approximately three days ago robbed my girlfriend of about *** Euros, due to the app's unstable nature. Thanks to a server error on their end, she also didn't receive what it was that was purchased. It has been practically impossible to get a refund because of her general location, as due to her location there isn't a way for her to directly contact Google thanks to the international fees, she can't call their toll free number. All we want is a refund.
GetHuman-shadicsp did not yet indicate what Google Play should do to make this right.
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Google Play

Customer service issue
Reported by GetHuman-shadicsp
Mar 28th, 2019 - a mon ago
I have an issue with Google Play too
Fixed
Seen by 1 customer so far
Similar issue to 32928 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-shadicsp started working on this issue
Mar 28th 7:36pm
GetHuman-shadicsp indicated the issue is not fixed yet.
Mar 28th 11:12pm