Hi. I use Google Translator to mislead English.*I have a daughter in elementary school...

GetHuman2457415's customer service issue with Google Play from March 2019

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The issue in GetHuman2457415's own words
Hi. I use Google Translator to mislead English.*I have a daughter in elementary school*Not long ago, my elementary daughter found out that she had all the pocket money and the money in her dad's purse and played adult games*When I checked, my daughter found out that I played a game called Dark Eden M. I purchased both Google Money and my pocket money to play the game.**I am so shocked and I know it is too late for my daughter to play such a game. I am deeply grateful for this happening. I gave my child enough attention and this caused my family to be unhappy.**I applied for a refund to Google Korea Korea but I was denied that I should contact the developer.*However, I had already contacted the developer several times a few times and a few thousand times before I contacted Google Korea Korea, but I did not contact any of the mail customer center phone.**Developers will not contact Google will not help even in Korea Please ask my family for help. I know that my own mistake is a big mistake, but please give hope to my family for the time I have to go to bed.*The child has erranded hard, and his pocket money for grandparents' relatives has been reduced, and his father's wallet has been torn down.**Please help me with a refund.**Dragon *****@***.com This is the name of the dark Eden in the payment*I am requesting a refund for all the payment details in the game. I made payment for all of the Google payments. Because the child is a minor, I think that the product that can easily obtain payment by cash is the Google payment.
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Google Play

Customer service issue
Reported by GetHuman2457415
Mar 11th, 2019 - 5 mons ago
I have an issue with Google Play too
Not resolved
Seen by 3 customers so far
Similar issue to 30235 others
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Timeline
GetHuman2457415 started working on this issue
Mar 11th 11:25pm