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Google Play Customer FAQ

Top Answers & How-to Guides

What is Google Play's Phone Number?

The question we are asked most often is about how to talk to Google Play customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I update my account and billing information on Google Play?

Sometimes something as simple as updating existing account information can seem impossible. Well don't let it be by using this simple...

How Do I Recover My Google Play Account?

You may need to recover your Google Play account after Google has locked you out of the system or after you have locked yourself out...
Ask any question you have about Google Play customer service, get an answer now.
Contact Google Play customer service

Recent Google Play Customer Questions

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

It seems like you're having difficulties redeeming your Google Play gift card. To prevent errors, make sure you're entering the code correctly and that there are no spaces. If the code is still invalid, it could be due to several reasons. The card may not be activated, it could have been used already, or maybe it isn't applicable in your country. You might need to return to the store if it wasn't properly activated. If the code has been used already, the card won't be valid anymore. If the card was purchased in a different country, it might not work due to Google Play's country-specific rules.
Asked Apr 24, 2024 8:23 AM

Refund issue, my refund was been approved payment was through airtel money method via google play

If your refund was approved but you haven't received it, it might take some time due to banking procedures. Usually, refunds take up to 48 hours to process. If you paid through Airtel Money for a Google Play purchase, the refund should be credited directly to your Airtel Money account. However, the exact duration for receiving refunds can vary depending on your provider's policy. If it has been more than a few days, it would be advisable to check with Airtel to see if they have received the refund yet, as they handle the exact process and timing of refund distribution and it's beyond Google Play's control.
Asked Apr 15, 2024 4:08 PM

I need help with refund due to a game that cancelled their service

If you've purchased a game or app on Google Play that is cancelling its services, you may be eligible for a refund. To request it, open the Google Play Store app, navigate to "Account", then "Purchase History". Find the game in question and select "Refund". Please note that refunds are usually available within 48 hours of purchase. If it's been more than 48 hours, you can still try to request a refund, but it will be up to the app developer's discretion. Keep in mind, Google's policy may vary by region and certain conditions may apply. Always be sure to read and understand any related terms and conditions.
Asked Apr 6, 2024 7:35 AM

I paid for Google play pass fora discount but play pass is saying paused and won let me download

We're sorry to hear you're experiencing difficulty with Google Play Pass. When your Play Pass displays as "paused," it may be due to payment issues. Make sure your payment methods are updated. You can do this in your Google Play Store settings, under "Payment Methods". If your payment methods are in order and you're still encountering the same issue, you could try clearing the cache and data of the Google Play Store app. Simply go to Settings > Apps > Google Play Store > Storage > Clear Cache and Clear Data. If the issue persists, try restarting your device. If none of these solutions work, it may be a temporary system bug and should be fixed soon.
Asked Apr 1, 2024 2:28 AM

need to change my country to UK

To change your country to UK on Google Play: 1. Open the Google Play Store App. 2. Tap Menu and then Account. 3. Under "Country and profiles," find your name and country. 4. If it's not there, try to add it by following the onscreen instructions to add a payment method for the UK. This creates a Google Payments profile linked to the new country. 5. Once you create the profile, you'll be prompted to accept the terms of service. After you accept, your Play Store country should switch to the new country. Please be aware that you can only change your Play Store country once per year and your Google Play balance won’t carry over to the new country.
Asked Mar 29, 2024 7:03 PM

Help me with my Google Play customer service issue

Gift Cards

How Do I Use My Google Play Gift Card for My Purchase?

You can purchase digital content or subscribe to apps on the Google Play Store with your gift cards. However, you need to redeem the...
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How Do I Check the Balance on My Google Play Gift Card?

You can easily check the balance on your Google Play gift card once it's added to your account. Just visit Google Play and tap the...
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How Do I Send Someone a Google Play Gift Card?

You can buy Google Play gift cards online and in-store. Go to the Amazon website, Target, Lowe's or Kroger to purchase a gift card....
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How Do I Request a Refund to a Gift Card from Google Play?

If you bought something from Google Play using a gift card, you can get a refund applied to your Google Play account if the company...
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How Do I Buy a Gift Card from Google Play?

Go to Google Play Store to purchase a gift card from Google Play online. Choose the amount of the gift card you want to purchase. Click...
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What Do I Do If My Google Play Gift Card Balance Won't Load?

If you checked your balance after redeeming your Google Play gift card and found that either it wouldn't load anything or it loaded...
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How Do I Fix a Problem with My Google Play Gift Card or Promo Code Not Loading?

If you are having troubl with your gift cards or promo code, it is possible to solve them with these helpful tips
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Subscriptions

How Do I Cancel My Google Play Subscription?

If you're looking to cancel your Google Play subscription, the best way is through the Playstore app or the Google website. Keep in...
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Support

Is it possible to get technical support from Google Play?

We've done the research so you don't have to. If you need help with tech support from Google Play, here are all the ways to get it....
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Security

How Do I Report Unauthorized Charges on Google Pay?

If you notice unauthorized charges on your Google Pay account, there are steps you can take to resolve the issue. First, verify the...
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How Do I Dispute Google Play Charges?

Google Play users may occasionally experience unauthorized charges on their accounts. To dispute a charge on the Play Store, users 1. Check the charges on the billing statement in the Google Play app. If the charge appears in a different format, it wasn't from Google Play. 2. Read the Google Play refund policy to understand if the charge is eligible for a refund. 3. Navigate to the "Help & Feedback" section in the Google Play app. 4. Search for "Refund" and select "Learn About Refunds on Google Play" from the search results. 5. Familiarize yourself with the refund policies and click on "Request a Refund" if your charge meets the requirements. 6. Confirm the account used for the purchase and select "Continue." 7. Select the unauthorized purchase from the list and click "Continue." 8. Choose the appropriate reason for requesting a refund and click "Continue." 9. Provide a brief description of the reason and click "Request a Refund." 10. Check the refund status by confirming the account and selecting "Continue." 11. Select a refund status to view the details of the disputed charge. 12. If the issue cannot be resolved, contact the credit card issuer or bank. It's important to monitor account activities regularly....
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Billing

How do I update my account and billing information on Google Play?

Sometimes something as simple as updating existing account information can seem impossible. Well don't let it be by using this simple...
Read more

Account Recovery

How Do I Recover My Google Play Account?

You may need to recover your Google Play account after Google has locked you out of the system or after you have locked yourself out...
Read more

Payment Methods

Can I use multiple payment methods for a single purchase on Google Play?

Yes, you can use multiple payment methods for a single purchase on Google Play. Google Play allows users to utilize various payment...
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App Downloads

What is the maximum size limit for app downloads on Google Play?

The maximum size limit for app downloads on Google Play is 100MB. This includes the initial download of the app and any additional...
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