I would like to request a refund on my purchases in the game Art of Conquest. The game...

GetHuman2154395's customer service issue with Google Play from February 2019

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The issue in GetHuman2154395's own words
I would like to request a refund on my purchases in the game Art of Conquest. The game is full of racist players, mostly chinese and they are ruining the game for a lot of the players. One of the player even said that the game company, Lilith, is paying him to destroy us so we purchase more game currency to be able to compete with them. I tried contacting Lilith many many times about a lot of these issues but their reply is always computer generated one. One reply said, about the player who said he is one of their employee, "he is lier". One more thing is the huge difference of benefits the players with china based phone numbers are getting compared to non-chinese, they get free in game currency and other bonuses that have a huge impact on the game. I have played for *-* months now and spent a few bucks in the game hoping we could have a fighting chance but the game company is so biased, please help me with my refund. I am playing other games now like Hustle castle and i'd rather spend my money on that game rather than Art of Conquest. Thank You
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Google Play

Customer service issue
Reported by GetHuman2154395
Feb 7th, 2019 - 4 mons ago
I have an issue with Google Play too
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Timeline
GetHuman2154395 started working on this issue
Feb 7th 2:32pm
GetHuman2154395 indicated the issue is not fixed yet.
Feb 11th 2:55am
GetHuman2154395 indicated the issue is not fixed yet.
Feb 11th 2:57am