For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman2045507's own words
I have just received my phone bill and bank statement and to my surprise my son has been purchasing game items on my account without permission??? I have been trying to get refunds issued via the app but it's not going through?? Please is there way that you could help cancel these as my phone bill and bank charges I hadn't even realised he'd used up until now??I have changed my setting so he can no longer access these items, please tell me there is a way I can get this back..
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