I have just received my phone bill and bank statement and to my surprise my son has bee...

GetHuman2045507's customer service issue with Google Play from January 2019

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The issue in GetHuman2045507's own words
I have just received my phone bill and bank statement and to my surprise my son has been purchasing game items on my account without permission??? I have been trying to get refunds issued via the app but it's not going through?? Please is there way that you could help cancel these as my phone bill and bank charges I hadn't even realised he'd used up until now??I have changed my setting so he can no longer access these items, please tell me there is a way I can get this back..
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Google Play

Customer service issue
Reported by GetHuman2045507
Jan 26th, 2019 - 3 mons ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman2045507 started working on this issue
Jan 26th 7:15pm