I accidently purchased a **.** gem pack, ive messaged the in game support * times. *st...

GetHuman-theboiyo's customer service issue with Google Play from January 2019

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The issue in GetHuman-theboiyo's own words
I accidently purchased a **.** gem pack, ive messaged the in game support * times. *st they said they camt refund it. But i showed them a pick saying if they refund anyone they will take items back. Then they directed me to to google play. Ive messaged google play twice but it seems to be an automated response saying it doesnt fall into policy. Ive read the policy or as much of it thats online. It just says something about within ** hrs which i did. Doesnt specify what kind of refunds can be refunded or not. I havent used ANY gems not even the ones i already had amd i barely used any items because i dont know what the pack gave me. I just qant someone to take the gems and items and give me my money back. I dont understand how the game and google say things about refunds in this kind of situation but yet both cant help?
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Customer service issue
Reported by GetHuman-theboiyo
Jan 15th, 2019 - a mon ago
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GetHuman-theboiyo started working on this issue
Jan 15th 2:37pm