I spoke to your department about a charge of **.** yesterday which you investigated and...

GetHuman1904474's customer service issue with Google Play from January 2019

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Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
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For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman1904474's own words
I spoke to your department about a charge of **.** yesterday which you investigated and agreed I had not not made as you found the email address was not mine I was told that the charge would be refunded and a block put on it that charge was on ********** but I find that a second charge of **.** was taken yesterday despite “Ivan” saying it would be blocked so I am unhappy as this was my bill money and I can’t pay them and now getting charged for being in my overdraft
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Google Play

Customer service issue
Reported by GetHuman1904474
Jan 5th, 2019 - 4 mons ago
I have an issue with Google Play too
Not resolved
Seen by 3 customers so far
Similar issue to 17917 others
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Timeline
GetHuman1904474 started working on this issue
Jan 5th 6:33pm