I have been charged **.** for a purchase through Google play for an app called du recor...

GetHuman1828385's customer service issue with Google Play from December 2018

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For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman1828385's own words
I have been charged **.** for a purchase through Google play for an app called du recorder, I have just discovered this was downloaded by my ** year old without permission, on looking at the app on my own phone I can not see no mention of a charge for this app and it actually says at the side of the app try for free. I have stopped all future payments to Google through PayPal but not sure if this includes this purchase. I have also contacted my bank who suggested I contact you directly, this payment as come through today but the app was downloaded early this week and as not been played on at all today. I have also contacted du recorder directly to tell them this isn't an authorised purchase, as yet to hear back from them . I'm just checking this payment is not going to through. I have also checked and changed all the settings on my sons phone as I wasn't even aware his phone was connected to my account.

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Google Play

Customer service issue
Reported by GetHuman1828385
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 16023 others
0 customers following this


GetHuman1828385 started working on this issue
Dec 25th, 2018 8:40pm

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