I bought a new Samsung galaxy S* and it's not protection play certified in Google Play...

GetHuman-badenro's customer service issue with Google Play from December 2018

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The issue in GetHuman-badenro's own words
I bought a new Samsung galaxy S* and it's not protection play certified in Google Play. As far as I have found so far, the only app I can't access and install from Google play is Netflix, but I don't understand why I'm not certified in the first place. I never had this problem with my previous device, a Samsung galaxy S*. The only advice I've found so far has been to contact Samsung and demand a new phone which seems absurd. Is there no way to register this one somehow and certify it???
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Google Play

Customer service issue
Reported by GetHuman-badenro
Dec 8th, 2018 - 5 mons ago
I have an issue with Google Play too
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Seen by 2 customers so far
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GetHuman-badenro started working on this issue
Dec 8th, 2018 7:13am