I am having problems with my mom's Alcatel Raven LTE. It started earlier today around...

GetHuman-gigaxisb's customer service issue with Google Play from December 2018

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The issue in GetHuman-gigaxisb's own words
I am having problems with my mom's Alcatel Raven LTE. It started earlier today around *:** PM or so I think. It started when Sega Heroes said it had an update available and that's what started this whole mess.**I went to update it but every app that had an update waiting on auto update, had the "Update Pending Loop" bug where nothing is updating and just waiting for the next app in line to finish updating, something that obviously wasn't gonna happen.**I searched Google to see how to fix it but when I read all the solutions from people who also experienced this bug and managed to fix it, I tried what they did and only made a new issue as a trade off. They said to clear the Google Play Store and Google Play Services apps cache, data, and*or uninstall updates and restore to factory mode if either of the * solutions didn't work and the problem persisted. I got the game to finally update as well as FFRK since it needed one too but that's where the trade off starts.**By doing that, the infamous "Unfortunately Google Play Services Keeps Stopping*has stopped" pop up bug had started to take place. Now it won't let me download the latest updates from Google Play Store. Services app isn't even showing up in the store and thus no option to update from there. There isn't even an option to install or uninstall it there either and the website option isn't letting me do so too.**Every solution I found for it and tried has been unsuccessful and even going to APKMirror.com and downloading the latest update APKs for the Google Play Store and Play Services to force an update to the current version which was the main solution btw had no effect.**And on top of all that, when I went back to the update section of the Google Play Store to see if anything changed, the "There was a problem communicating to Google Servers" bug showed up. Now nothing is updating and to add insult to injury, everything keeps crashing too and I can't back up my photos and videos to Google Drive now. **I even removed my Google account and tried re adding it as a solution and on top of that even, it now won't even let me sign into it on Google Play on the phone. The "Authentication is required. You need to sign into your Google Play Account" bug is happening where it doesn't do anything no matter how many times I press retry.**All while for the past ** hours and ongoing, that Google Play Services bug I mentioned earlier in the issue keeps popping up every * freaking seconds on everything I do no matter how many times I restart the phone.**It's only been * day since this started earlier and I'm at my wit's end. The only thing I haven't tried yet is a factory reset and I'm not even sure that'll work now since others who have stated going through these exact same issues have had mixed experiences with the solutions from fixing it to not getting it fix even after doing them. From rooting to install the app updates to other means and factory resetting, neither I'm gonna try to do since it could make things even worse than it already is.**What exactly do I have to do to fix the phone and this mess of problems finally? I just want it to update again and play my games without worrying about bugs like these ******** the phone up.**Please someone help me here, I don't know what else to do.
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Google Play

Customer service issue
Reported by GetHuman-gigaxisb
Dec 6th, 2018 - a mon ago
I have an issue with Google Play too
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GetHuman-gigaxisb started working on this issue
Dec 6th, 2018 6:37am
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Dec 6th, 2018 6:38am