I was notified on **** that my credit card on file was expired, in preparation for rene...

GetHuman-lisalumm's customer service issue with Google Play from December 2018

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The issue in GetHuman-lisalumm's own words
I was notified on **** that my credit card on file was expired, in preparation for renewal of my Google One annual subscription for $**.**. I updated on ****, but received an email from you on **** stating that the card was declined and that the account would be closed on **** if no action taken.**I once again reset my updated credit card information, including default and backup credit cards about ** mins ago, but no confirmation email from you was received. **Key questions: Are the most recent credit card updates and settings active? Is my Google One account renewed for another year? I really do not want to lose all of my content!!**Lisa
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Google Play

Customer service issue
Reported by GetHuman-lisalumm
Dec 4th, 2018 - a mon ago
I have an issue with Google Play too
Not resolved
Seen by 3 customers so far
Similar issue to 12929 others
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Timeline
GetHuman-lisalumm started working on this issue
Dec 4th, 2018 5:22pm
GetHuman-lisalumm shared this issue with others over email
Dec 4th, 2018 5:24pm