Before contacting them, items GetHuman-lisalumm may need:
I would need to log into the account to add your new debit o
Tip from another customer
You can change the credit or debit card when you use payments.google.com.
The issue in GetHuman-lisalumm's own words
I was notified on **** that my credit card on file was expired, in preparation for renewal of my Google One annual subscription for $**.**. I updated on ****, but received an email from you on **** stating that the card was declined and that the account would be closed on **** if no action taken.**I once again reset my updated credit card information, including default and backup credit cards about ** mins ago, but no confirmation email from you was received. **Key questions: Are the most recent credit card updates and settings active? Is my Google One account renewed for another year? I really do not want to lose all of my content!!**Lisa
GetHuman-lisalumm did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-lisalumm fixed the problem
We are waiting for GetHuman-lisalumm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.