Before contacting them, items GetHuman-paolona may need:
I would need to log into the account to add your new debit o
Top Tip from another customer
You can change the credit or debit card when you use payments.google.com.
The issue in GetHuman-paolona's own words
I'd like to know if I can pay my YouTube Premium subscription using a Google card (redeeming the code to my Google Pay app) instead of using the credit card I first used to purchase the subscription - it's been stolen and I'm waiting for the replacement.*I subscribed the family version, what in Brazil costs around ** reais.*If I have say ** reais as GOOGLE PLAY balance will it be possible to renew my subscription?*Obs: I've been posting Google Music using Google Play balance for years, but couldn't renew my YouTube Premium last month**Thanks in advance
GetHuman-paolona did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-paolona fixed the problem
We are waiting for GetHuman-paolona to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.