I was charged this morning $*** for a random horoscope application I have never used, u...

GetHuman-daynight's customer service issue with Google Play from November 2018

3 views
 | 
12301 similar
 | 
0 following
Help with my Google Play issue
GetHuman-daynight's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-daynight may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-daynight's own words
I was charged this morning $*** for a random horoscope application I have never used, upon further investigation I found that the app was in my subscription list (seriously do not know how) I cancelled the subscription the same day I was charged. It is a year subscription and I do not and have not used this app and obviously as I have cancelled it am not able to even use it. I need this refunded it is a rediculous charge and very costly and also very suspicious and alarming. Nothing like this has ever happened before
GetHuman-daynight did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-daynight fixed the problem
We are waiting for GetHuman-daynight to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-daynight fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-daynight
Nov 30th, 2018 - 6 mons ago
I have an issue with Google Play too
Not resolved
Seen by 3 customers so far
Similar issue to 12301 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-daynight started working on this issue
Nov 30th, 2018 8:29pm
GetHuman-daynight shared this issue with others over email
Nov 30th, 2018 8:29pm