My last * purchases were made for in app content on Final Fantasy XV. The game stated...

GetHuman-gthallid's customer service issue with Google Play from November 2018

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The issue in GetHuman-gthallid's own words
My last * purchases were made for in app content on Final Fantasy XV. The game stated an event was coming and sold these items to prepare. I bought them in Hope's of competing. The event never came and I contacted the game support and received a canned answer stating events were random. I have an in game screenshot showing the event is supposed to be there. I'm very unhappy with these purchases as they are basically useless and would like a refund.
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Google Play

Customer service issue
Reported by GetHuman-gthallid
Nov 29th, 2018 - 9 mons ago
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Email on Account
Purchase ID
Phone Number on Account
Amount Charged
GetHuman-gthallid started working on this issue
Nov 29th, 2018 5:05pm
GetHuman-gthallid indicated the issue is not fixed yet.
Nov 29th, 2018 5:34pm