My last * purchases were made for in app content on Final Fantasy XV. The game stated...

GetHuman-gthallid's customer service issue with Google Play from November 2018

5 views
 | 
12146 similar
 | 
0 following
Help with my Google Play issue
GetHuman-gthallid's next move: try calling Google Play again.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-gthallid's own words
My last * purchases were made for in app content on Final Fantasy XV. The game stated an event was coming and sold these items to prepare. I bought them in Hope's of competing. The event never came and I contacted the game support and received a canned answer stating events were random. I have an in game screenshot showing the event is supposed to be there. I'm very unhappy with these purchases as they are basically useless and would like a refund.
GetHuman-gthallid did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-gthallid fixed the problem
We are waiting for GetHuman-gthallid to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gthallid fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-gthallid
Nov 29th, 2018 - 9 mons ago
I have an issue with Google Play too
Fixed
Seen by 5 customers so far
Similar issue to 12146 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-gthallid started working on this issue
Nov 29th, 2018 5:05pm
GetHuman-gthallid indicated the issue is not fixed yet.
Nov 29th, 2018 5:34pm