I have some purchases on my credit card bill that I do not believe I made. Yes I do pla...

GetHuman1647342's customer service issue with Google Play from November 2018

12000 similar
0 following
Help with my Google Play issue
First: share to improve GetHuman1647342's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1647342's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1647342 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman1647342's own words
I have some purchases on my credit card bill that I do not believe I made. Yes I do play Pokemon go... But I have not made any purchases with my credit card this month for stuff on Pokemon go and yet there are charges on my credit card for it... As well as there are some purchases for Google music and I know for sure I didn't make those ones. Please help me figure out whether I am able to get some refunds.
GetHuman1647342 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman1647342 fixed the problem
We are waiting for GetHuman1647342 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1647342 fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman1647342
Nov 28th, 2018 - 9 mons ago
I have an issue with Google Play too
Not resolved
Seen by 6 customers so far
Similar issue to 12000 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1647342 started working on this issue
Nov 28th, 2018 6:55pm