I accidentally made the wrong in app purchase, and when requesting a refund from google...

GetHuman1575975's customer service issue with Google Play from November 2018

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The issue in GetHuman1575975's own words
I accidentally made the wrong in app purchase, and when requesting a refund from google, I immediately get emailed an automated reply saying they can't refund it. I talked with the developer of the app and they told me that Google play has to do the refund because they do not have the means of doing so. The fact that Google play SUPPORT doesn't even review the refund request and just sends an automated reply is bullshit!
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Google Play

Customer service issue
Reported by GetHuman1575975
Nov 17th, 2018 - 10 mons ago
I have an issue with Google Play too
Not resolved
Seen by 5 customers so far
Similar issue to 10525 others
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman1575975 started working on this issue
Nov 17th, 2018 3:45am