My * year old autistic son signed up for an app because he saw that it was the zero dol...

GetHuman-souptl's customer service issue with Google Play from November 2018

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The issue in GetHuman-souptl's own words
My * year old autistic son signed up for an app because he saw that it was the zero dollars. It was actually a trial. It ran for * days and then charged my ** Year old mother- in- law's credit card $**.** for a year long deluxe membership...to a photo editing app!!* If you look at our history you will see tons and tons of photo and video video editing apps. All free!*Our son is very attracted to them. However he knows that he cannot order ones that cost money.* He did not understand the nature of the trial and being charged later. Needless to say my mother in law is extremely, extremely upset about this charge and I have since removed every credit card associated with my Google account, as I believe it tried to process on my card *st and could not process the charge ,so it went to hers. *Please,if at all possible cancel this membership and refund her charges. *I am so sorry.*He honestly just did not understand.

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Google Play

Customer service issue
Reported by GetHuman-souptl
Nov 15th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 10257 others
0 customers following this

Timeline

GetHuman-souptl started working on this issue
Nov 15th, 2018 1:05am

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