My * year old autistic son signed up for an app because he saw that it was the zero dol...

GetHuman-souptl's customer service issue with Google Play from November 2018

1 view | 10257 similar | 0 following
Help with my Google Play issue
First: share to improve GetHuman-souptl's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-souptl's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-souptl may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-souptl's own words
My * year old autistic son signed up for an app because he saw that it was the zero dollars. It was actually a trial. It ran for * days and then charged my ** Year old mother- in- law's credit card $**.** for a year long deluxe a photo editing app!!* If you look at our history you will see tons and tons of photo and video video editing apps. All free!*Our son is very attracted to them. However he knows that he cannot order ones that cost money.* He did not understand the nature of the trial and being charged later. Needless to say my mother in law is extremely, extremely upset about this charge and I have since removed every credit card associated with my Google account, as I believe it tried to process on my card *st and could not process the charge ,so it went to hers. *Please,if at all possible cancel this membership and refund her charges. *I am so sorry.*He honestly just did not understand.

GetHuman-souptl did not yet indicate what Google Play should do to make this right.

How GetHuman-souptl fixed the problem

We are waiting for GetHuman-souptl to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-souptl fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-souptl
Nov 15th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 10257 others
0 customers following this


GetHuman-souptl started working on this issue
Nov 15th, 2018 1:05am

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies