Era of Celestials had an update yesterday that changed the VIP(paid) perks without noti...

GetHuman1484782's customer service issue with Google Play from November 2018

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The issue in GetHuman1484782's own words
Era of Celestials had an update yesterday that changed the VIP(paid) perks without noticing anyone. They took my money and changed the product afterwards. It's quite a huge amount i spent on the game in total already. **Because of this I demand a refund. For they knowingly changed bought content WITHOUT noticing the players. I have screenshots that back it up. They ruined the game. Servers are now dead, no-one plays. It went from MMO to single player. And no way I'm willing to pay around *** bucks for a single player game. They keep creating new servers so people pay a few hundred bucks and then that server ends up dead too. They don't merge servers, they don't respond to tickets. There's no customer support.**I cannot submit screenshots here, but I have those that show changes, lawfully I'm entitled to refunding, for the product got changed without consulting nor informing the people. **Ios refunded their customers from said game who filed a refund. Paypal refunded their customers from said game who filed a refund. **Thus I want a refund too. Because the game is now unplayable. It's not a MMO anymore. The paid services are not what they were when i paid for them. They've knowingly scammed the playerbase.**I think I spent around ***bucks if not more, im not even fully sure. But I want it refunded.**Yours Sincerely,**Niek Regterschot **google play account: ******@***.com
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Google Play

Customer service issue
Reported by GetHuman1484782
Nov 3rd, 2018 - a mon ago
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GetHuman1484782 started working on this issue
Nov 3rd 8:33pm