Hello guys, I'm trying to figure out why I'm getting denied my return? This was an acc...

GetHuman-truetota's customer service issue with Google Play from October 2018

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The issue in GetHuman-truetota's own words
Hello guys, I'm trying to figure out why I'm getting denied my return? This was an accidental on my cousins behalf. Nor did I give approval for it. My scanner is broken and it doesn't check for my authorization anymore. Yes my phone being broken isn't your fault. So I'm asking for some clarification please. If you or anyone need to speak with my cousin on this I'd be more than happy to oblige. Please help with this..as it wasn't my doing nor what I wanted! I'm paying bills.. and this was not!! I repeat NOT what I wanted
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Google Play

Customer service issue
Reported by GetHuman-truetota
Oct 19th, 2018 - a mon ago
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Oct 19th 12:57am