Before contacting them, items GetHuman-truetota may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-truetota's own words
Hello guys, I'm trying to figure out why I'm getting denied my return? This was an accidental on my cousins behalf. Nor did I give approval for it. My scanner is broken and it doesn't check for my authorization anymore. Yes my phone being broken isn't your fault. So I'm asking for some clarification please. If you or anyone need to speak with my cousin on this I'd be more than happy to oblige. Please help with this..as it wasn't my doing nor what I wanted! I'm paying bills.. and this was not!! I repeat NOT what I wanted
GetHuman-truetota did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-truetota fixed the problem
We are waiting for GetHuman-truetota to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.