I have unauthorized charges from an in app purchases. These were made by an underage pe...

GetHuman1344456's customer service issue with Google Play from October 2018

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The issue in GetHuman1344456's own words
I have unauthorized charges from an in app purchases. These were made by an underage person whom did not have permission to make these purchases or any others. I've tried following I instructions on making a claim and it keeps yelling me that something went wrong please try again later. I restarted my device and the same thing happened so I waited **hours and tried it again and it keeps happening. I need help with this as soon as possible please. I also need help with how to change my password and set it to where you have to enter a password.
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Google Play

Customer service issue
Reported by GetHuman1344456
Oct 14th, 2018 - 2 mons ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
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GetHuman1344456 started working on this issue
Oct 14th 8:42pm