If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-goldustg's own words
I tried to purchase an in app purchase on Crime City and my transaction was cancelled *x and I was billed anyway. I tried getting a refund through Google play right after I saw the receipts which wasn't long after. I just saw the denial of my refunds. This is fraudulent to take money after transactions didn't go through. I want to be refunded asap. I have in game screenshots stating the transactions were cancelled also. Please contact me regarding this as I've been trying to find a phone number to call you on but I'm not having any luck. Thank you for your cooperation in this matter.
GetHuman-goldustg did not yet indicate what Google Play should do to make this right.
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