I tried to purchase an in app purchase on Crime City and my transaction was cancelled...

GetHuman-goldustg's customer service issue with Google Play from September 2018

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The issue in GetHuman-goldustg's own words
I tried to purchase an in app purchase on Crime City and my transaction was cancelled *x and I was billed anyway. I tried getting a refund through Google play right after I saw the receipts which wasn't long after. I just saw the denial of my refunds. This is fraudulent to take money after transactions didn't go through. I want to be refunded asap. I have in game screenshots stating the transactions were cancelled also. Please contact me regarding this as I've been trying to find a phone number to call you on but I'm not having any luck. Thank you for your cooperation in this matter.
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Google Play

Customer service issue
Reported by GetHuman-goldustg
Sep 27th, 2018 - 24d ago
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Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-goldustg started working on this issue
Sep 27th 8:26pm