Problem with google receipts

GetHuman-joshdegr's customer service issue with Google Play from September 2018

32 views | 4372 similar | 0 following
Help with my Google Play issue
GetHuman-joshdegr's next move: try calling Google Play again.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $5 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-joshdegr's own words
Trying to see google receipts ... Recently my brother was playing this game called dbz dokkan battle and at some point left his phone lying around and my sister got ahold of it and deleted the game, I re download the app but when I go in the game, it tries to start a new game which is not what I expected, afterwards I contact bandai namco customer support to tell them that i am tryin to recover the account and they told me they can help me but that they would need certain details from the account and one of them is the purchase history from that account. Normally this wouldn't be a problem because I could just look at my google receipts, but the problem is that I also play the game and have my own separate account and therefore when I look at the receipts they all say that I purchased something in game but it doesnt specify the account or the device it was purchased from. What I am asking is if theres a way for me to see my purchase history and be able to distinctly see either what account the purchase was made from or which device the purchase was made from.
Problem is I cant see specifically what device the purchase was made from
I just want to see what devices each purchase was made from
About * years
I tried looking at the basic receipts that google gives out but it doesnt have the information I want.
How GetHuman-joshdegr fixed the problem

We are waiting for GetHuman-joshdegr to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-joshdegr fixes it.
This email address isn't valid

Google Play

An app
Customer service issue
Reported by GetHuman-joshdegr
Sep 7th, 2018 - 5 years ago
Seen by 32 customers so far
Similar issue to 4372 others
0 customers following this
Items needed
Email on Account
Purchase ID
Phone Number on Account
Amount Charged


GetHuman-joshdegr started working on this issue
Sep 7th, 2018 2:54am
GetHuman-joshdegr indicated the issue is not fixed yet.
Sep 8th, 2018 1:16am
GetHuman-joshdegr shared this issue with followers on Twitter
Sep 8th, 2018 1:17am
GetHuman-joshdegr indicated the issue is not fixed yet.
Sep 8th, 2018 4:36am