My husband and I recently applied for a small personal loan online. When it was approve...

GetHuman-pknutine's customer service issue with Google Play from August 2018

3 views
 | 
3858 similar
 | 
0 following
Help with my Google Play issue
First: share to improve GetHuman-pknutine's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-pknutine's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-pknutine may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-pknutine's own words
My husband and I recently applied for a small personal loan online. When it was approved & nearly done being processed, the agent-Brian, from "Universal loans" requested we buy a Google play card ($***) to cover any*all loan fees, and call him with the card*. Therefore-it would just take a moment to deposit loan funds- ($**** amount). Well- it couldn't be deposited. The bank acct is in my name, and loan applied for in husband's. So...THEN- Brian suggested he could Western Union the loan to me. BUT- this required us to buy ANOTHER Google play card for $***...!! It left me with very little cash to live on, and of course- no loan. Brian quoted" Google just recently had a **** play card foul-up, so please be patient until I am able to make a call to Google" I was NOT going any further w* the loan at this point. I called Google myself and they said no- it was not true and I should call police as I was victimized over the pretense of a loan approval. I'm wondering- if I provide the cards, & *' s and receipts of purchase,-- is it a possibility for your customer service dept find out exactly how*where cards were used, or cashed in? PLEASE respond asap, I am having way too much anxiety & high blood pressure difficulties, & very sure it will only become worse. THANK YOU VERY MUCH for an expeditious reply.
GetHuman-pknutine did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-pknutine fixed the problem
We are waiting for GetHuman-pknutine to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google Play email you?
This email address isn't valid
Follow this issue
See how GetHuman-pknutine fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-pknutine
Aug 26th, 2018 - 3 mons ago
I have an issue with Google Play too
Not resolved
Seen by 3 customers so far
Similar issue to 3858 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-pknutine started working on this issue
Aug 26th 11:57pm