Hello I recently bought a movie from google play it plays but it's a black screen

GetHuman-kimmota's customer service issue with Google Play from August 2018

Help with my Google Play issue
The issue in GetHuman-kimmota's own words
The problem: Hello I recently bought a movie from google play it plays but it's a black screen
GetHuman-kimmota did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-kimmota fixed the problem
We are waiting for GetHuman-kimmota to fix the problem and share the solution with the rest of us customers.
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Google Play

Customer service issue
Reported by GetHuman-kimmota
Aug 22nd, 2018 - a mon ago
I have an issue with Google Play too
Fixed
Seen by 5 customers so far
Similar issue to 3657 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-kimmota started working on this issue
Aug 22nd 3:57am
GetHuman-kimmota indicated the issue is not fixed yet.
Aug 22nd 4:00am
GetHuman-kimmota indicated the issue is not fixed yet.
Aug 22nd 6:02am