A number of charges on my google play account made with cards ending in **** and **** h...
GetHuman-jagblade's customer service issue with Google Play from August 2018
Help with my Google Play issue
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-jagblade's own words
A number of charges on my google play account made with cards ending in **** and **** have been made without my consent by a family member that had access to the account. The minor in question has been locked out via parental controls but I need the charges refunded. The purchases were made in the App "Star Wars: Galaxy of Heroes." The e-mail address under the developer section of the app description does not lead to the developer, it is an automated no-reply address that does not offer support. The publisher offers no support for this issue as well. They have no support phone number, no section under their support ticket system for refunds and false charges, and their live chat is useless and as we speak I have waited over an hour for the representative I am in a chat with to reply to what I last said!**I do not care of the account in the app is banned but I need all of these charges refunded. I already tried going through the google play store and even though most of the orders met the refund policy's rules, I was immediately declined within seconds of making the request for the orders to be refunded. EA will not help or respond and now Google is my only recourse to get this money back.**Thank you for your time and understanding!
GetHuman-jagblade did not yet indicate what Google Play should do to make this right.
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How GetHuman-jagblade fixed the problem
Call google but do not press * for refunds, it will refer you to an website. Instead press * for unauthorized charges and politely explain the situation to the representative. Within minutes every was resolved!
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