An in game app, has inside currency which costs money. I've been saving up small purcha...

GetHuman-johnehib's customer service issue with Google Play from July 2018

2758 similar
0 following
Help with my Google Play issue
First: share to improve GetHuman-johnehib's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-johnehib's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-johnehib may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman-johnehib's own words
An in game app, has inside currency which costs money. I've been saving up small purchases for a few months for a new batch of content release. The game also has other things this coin buys, and while fat fngering a button, all of that coin was spent on a non returnable, not usable item. I emailed the company, but they are unwilling to help, even though there have been previous players who have gotten help undoing this in game. I requested they just push my account back a few days, but tell me it's not possible. I've spent at least a hundred in this coin, and the dev's are not helping recover it.
GetHuman-johnehib did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-johnehib fixed the problem
We are waiting for GetHuman-johnehib to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-johnehib fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-johnehib
Jul 30th, 2018 - 9 mons ago
I have an issue with Google Play too
Not resolved
Seen by 7 customers so far
Similar issue to 2758 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-johnehib started working on this issue
Jul 30th, 2018 2:03pm