My grandmother has a parental passcode preventing children from purchasing items howeve...

GetHuman-pigottan's customer service issue with Google Play from June 2018

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The issue in GetHuman-pigottan's own words
My grandmother has a parental passcode preventing children from purchasing items however and app that your store promotes bypasses the parental code. My * year old son was playing that app which we thought was protected by your parental passcode option and it wasn’t. He unknowingly purchase *** dollars worth of stuff in the app. My grandmother is low income and this has drained her account. She said that you guys told her that it isn’t in your policy to issue refunds, however I feel it is your duty to refund the money as your method of parental protection failed. She also told me that you guys told her to contact the game producer itself. That is a lowball copout on your end. This needs to be remedied by google play store ASAP. My phone number is ***-***-****. My email address is *****@***.com. I expect a promp response. This is regarding my grandma Linda Pigott
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Google Play

Customer service issue
Reported by GetHuman-pigottan
Jun 13th, 2018 - 9 mons ago
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GetHuman-pigottan started working on this issue
Jun 13th, 2018 12:19am