My grandmother has a parental passcode preventing children from purchasing items howeve...
GetHuman-pigottan's customer service issue with Google Play from June 2018
Help with my Google Play issue
First: share to improve GetHuman-pigottan's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Google Play help.
Before contacting them, items GetHuman-pigottan may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-pigottan's own words
My grandmother has a parental passcode preventing children from purchasing items however and app that your store promotes bypasses the parental code. My * year old son was playing that app which we thought was protected by your parental passcode option and it wasn’t. He unknowingly purchase *** dollars worth of stuff in the app. My grandmother is low income and this has drained her account. She said that you guys told her that it isn’t in your policy to issue refunds, however I feel it is your duty to refund the money as your method of parental protection failed. She also told me that you guys told her to contact the game producer itself. That is a lowball copout on your end. This needs to be remedied by google play store ASAP. My phone number is ***-***-****. My email address is *****@***.com. I expect a promp response. This is regarding my grandma Linda Pigott
GetHuman-pigottan did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-pigottan fixed the problem
We are waiting for GetHuman-pigottan to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.