I recently got a new device and did something wrong. I'm now not able to access my lege...

GetHuman638476's Recover Account issue with Google Play from April 2018

Help with my Google Play issue
I recently got a new device and did something wrong. I'm now not able to access my legendary heroes account. If possible, may I receive a copy of the last store purchase for that game? It's in my history, but I need the official receipt for tech support to try and reestablish my account. Thank you.
I trust that Google Play will make this right and come up with a resolution that is fair.
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Google Play

Recover Account issue
Reported by GetHuman638476
Apr 28th, 2018 - 3 mons ago
I have an issue with Google Play too
Fixed
Seen by 7 customers so far
Similar issue to 2377 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman638476 started working on this issue
Apr 28th 9:58pm
GetHuman638476 indicated the issue is not fixed yet.
Apr 29th 3:12am
GetHuman638476 indicated the issue is not fixed yet.
Apr 29th 3:14am
GetHuman638476 indicated the issue is not fixed yet.
Apr 30th 2:44am
GetHuman638476 indicated the issue is not fixed yet.
May 18th 1:13pm