Gold's Gym Customer FAQ

To replace the belt on a Gold's Gym Power Spin 290, first, remove the screws from the motor cover and take off the cover. Then, loosen the tension on the rear roller and remove the belt from the rollers and the motor pulley. Once the belt is off, slide the replacement belt onto the rollers and motor pulley. Afterward, adjust the tension on the rear roller until the belt is snug but not too tight. Lastly, reinstall the motor cover and tighten the screws. Make sure to turn off and unplug your machine before starting any repair works for safety reasons.

It's great to hear that you're eager to clear your account balance with Gold's Gym! You should reach out directly to the collections agency that contacted you. They generally provide a phone number and payment options in their initial contact. Always remember, once you've settled your account, to request a written statement indicating that your debt has been paid in full. Please do not send any payments directly to Gold's Gym, as they no longer own the debt once it's passed on to collections.

We recommend reaching out directly to the Gold's Gym location where your membership is based for help with billing issues. The staff there will be able to check your account details and guide you through their particular refund policy and process. It might also be helpful to have your membership ID and relevant payment receipts ready to share with them to expedite the process.

We're sorry to hear you're having problems with your Stride Trainer 300. For technical issues, we recommend checking the user manual provided with the equipment. It includes helpful troubleshooting steps for common problems like resistance issues or the console not working correctly. If it's a matter of comfort or usability, changing workouts or going at a slower pace might help. It's always good to consult a fitness professional to ensure you're using the equipment correctly. Please keep in mind that this advice is general and we can't provide a specific solution without knowing what kind of trouble you're experiencing.